
Host/ Hostess, Resort Call Center
职位概述:
The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.
Our Resort Call Center team creates magic for our guests before they arrive for their Shanghai Disney Resort vacation and during their stay. As a Host/Hostess, you will have the chance to heavily interact with our guests by sharing information and resolving challenging situations. With training from a world-class hospitality company, you will be able to grow, and potentially have future opportunities within our Hotel department or in new areas of interest.
主要职责:
• As a hotline for the theme park and hotels, Resort Call Center Host/Hostess is responsible for the communication between Shanghai Disney Resort Operations teams and the Disney Reservation Center
• Provide resort information including directions, activity schedules, and operation hours
• Handle guest room cleaning, maintenance and other needs like Lost & Found
• Provide services for daily operations including wakeup calls and fielding guest comments, concerns and emergencies
• Information handling and data analysis
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
• Support guest flow in general, including in different locations
• Assist guests with directions, answer questions, provide information and solutions as needed
• Support cleaning work areas and guest areas
• Assist logistics and stocking
• Keep Shanghai Disney Resort clean by picking trash
• Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)
基本条件:
• Ability to work in a very fast-paced environment and under heavy pressure
• Willing to recite large amounts of information
• Can answer resort internal/ external calls continuously and communicate with other departments to fulfill guest requests
• Can resolve guest situations and challenges
• Basic English skills to operate the English computer system and communicate with guests who speak English
• Full availability for any dates in a week and any shifts, including nights, weekends and holidays
其他信息:
Employment Benefits:
- Salary: your salary consists of a base salary + service bonus + floating year-end bonus
- Social Insurance: You are entitled to five social insurances and one housing fund
- Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
- Catering subsidy: You are entitled to one free meal per day on days that you are working
- Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
- Vacation: You are entitled to paid annual leave and paid sick leave
- Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
- Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Health checkup: You are entitled to a free health checkup once a year
Learning and development opportunities:
- Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
- Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
Application Process:
Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.
Work Location:
You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.
关于 Shanghai Disney Resort:
上海迪士尼度假区是中国大陆的第一个迪士尼度假区,在这里,亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地,内设两座主题酒店,一个大型购物、餐饮和娱乐区——迪士尼小镇,一座百老汇风格的剧院,星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务,该度假区专为中国人量身打造了正宗地道的文化氛围和主题,淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求,包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里,游客们可以尽情放松,畅享丰富的互动体验。
关于 The Walt Disney Company:
The Walt Disney Company(及其子公司和附属公司)是一家行业领先的多元化国际家庭娱乐和媒体企业,包含三大核心业务板块:Disney Entertainment、ESPN 以及 Disney Experiences。从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,Disney 非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。Disney 的精彩故事、生动人物形象以及丰富体验吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。
此职位隶属于 Shanghai International Theme Park Associated Facilities Company Limited,即我们称为 Shanghai Disney Resort 业务的一部分。
福利和津贴
员工是我们一切工作的核心,因此迪士尼提供具有竞争力的全面奖励计划,包括薪酬、灵活的工作安排、休假计划、医疗福利计划、主题公园门票等。
福利和资格可能因公司和地点而异

"我们今天所处的时代是一个梦想成真的时代"
Walt Disney
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