Host/ Hostess, Resort Call Center

Responsibilities:

• As a hotline for the theme park and hotels, Resort Call Center Host/Hostess is responsible for the communication between Shanghai Disney Resort Operations teams and the Disney Reservation Center
• Provide resort information including directions, activity schedules, and operation hours
• Handle guest room cleaning, maintenance and other needs like Lost & Found
• Provide services for daily operations including wakeup calls and fielding guest comments, concerns and emergencies
• Information handling and data analysis

Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
• Support guest flow in general, including in different locations
• Assist guests with directions, answer questions, provide information and solutions as needed
• Support cleaning work areas and guest areas
• Assist logistics and stocking
• Keep Shanghai Disney Resort clean by picking trash
• Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

Basic Qualifications:

• Ability to work in a very fast-paced environment and under heavy pressure
• Willing to recite large amounts of information
• Can answer resort internal/ external calls continuously and communicate with other departments to fulfill guest requests
• Can resolve guest situations and challenges
• Basic English skills to operate the English computer system and communicate with guests who speak English
• Full availability for any dates in a week and any shifts, including nights, weekends and holidays

Additional Information:

Employment Benefits:

• Salary: your salary consists of a base salary + service bonus + floating year-end bonus
• Social Insurance: You are entitled to five social insurances and one housing fund
• Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
• Catering subsidy: You are entitled to one free meal per day on days that you are working
• Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
• Vacation: You are entitled to paid annual leave and paid sick leave
• Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
• Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Health checkup: You are entitled to a free health checkup once a year

• Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
• Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.