Host/Hostess, Concierge
BENEFITS AND PERKS
Shanghai Disney Resort offers extensive benefits and perks to our cast members.
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SERVICE BONUS & ANNUAL VARIABLE BONUS -
Social Security, Housing Fund and Commercial InsuranceAffordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
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Meal subsidy -
Cast Dormitory -
Annual leave and full-paid sick leaveVacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
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Free Park Entry & Disney DiscountsComplimentary theme park admission for full-time and part-time positions after two weeks of employment
"I see the seriousness, and enthusiasm that my colleagues show in their work, and that's what I want to be in the future."
Dale, Food & Beverage
Job Summary:
Responsibilities:
- Provide excellent and magical guest experiences every day by sharing information, tour recommendations, ticket service and restaurant booking
- Be familiar with shuttle bus and ferry timetables, parking lots, and provide insightful suggestions to make touring Shanghai Disneyland easy
- Strong knowledge of Hotel and Park attractions, shows, restaurants, store venues and operation times
- Assist front desk and bell services operations when needed
- Support guest flow in general, including in different locations
- Assist guests with directions, answer questions, provide information and solutions as needed
- Support cleaning work areas and guest areas
- Assist logistics and stocking
- Keep Shanghai Disney Resort clean by picking trash
- Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)
Basic Qualifications:
- Good computer skills
- Good communication and service sense to proactively fix problems for guests
- Can work in a very fast-paced environment
- Basic English skills to operate the English computer system and communicate with guests who speak English
- Working Schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. (can work two shifts)
- Support guest flow in general, including in different locations
- Assist guests with directions, answer questions, provide information and solutions as needed
- Support cleaning work areas and guest areas
- Assist logistics and stocking
- Keep Shanghai Disney Resort clean by picking trash
- Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Shanghai International Theme Park Company Limited, which is part of a business we call Shanghai Disney Resort.
Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.
It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.
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