专员，产品计划与项目 Specialist, Product Planning & Project

职位介绍：

您将负责提供关键的收益管理与分析项目管理支持，重点关注与上海迪士尼度假区乐园、

餐饮和其他关键业务线商业产品的引入和维护相关的交付任务。 您将与收益管理与分析项目经理、上海迪士尼度假区商业团队成员、上海迪士尼度假区IT应用程序团队和第三方供应商紧密合作，以确保有效地管理项目，明确传达和记录业务要求，且能将收益管理与分析的系统和流程相关的任务准确并高质量地完成并交付。

工作内容：

• 您将在考虑营销策略、目标人群、收益影响和总体目标的同时，为新提议的项目或乐园或酒店和餐饮产品提供见解和系统实施。可能不定期会有和其他业务线产品和商品类型相关的临时交付任务；
• 您将与多个业务线联系以了解业务需求，并与收益管理与分析项目经理，财务系统和IT团队进行协调，以确保正确配置，测试产品并在系统中进行设置。 协助相关的业务线解决故障问题；
• 您将与收益管理与分析项目经理合作，以支持项目管理任务和其他程序实施，包括但不限于系统产品与库存设置，产品说明书的创建、项目任务的开发和跟踪、产品启动的验证和归档、以及与内部合作伙伴的沟通；
• 您将管理用户对OPERA系统以及第三方连接的授权和访问；负责维持业务和审计准则的合规性 ；
• 您将根据部门指导原则，及时把SharePoint中提交的TSO以及例外要求进行处理，包括维护TSO PLU 和价格追踪表；
• 您将通过参与产品，系统和项目管理增强项目来推动持续的业务改进；
• 您将具有对过去既定的工具和方法论提出质疑并挑战改变现状的能力。

我们希望您：

• 具有在项目管理、酒店、零售运营、财务系统管理、产品开发或收益管理方面的相关经验；
• 具有管理科学、金融、工商管理、酒店管理或相关学科的学士学位，持有PMP认证优先；
• 对细节和准确度有高度追求；
• 有责任心，对待工作保持热情和专注；
• 能够有效的学习新知识，且能利用新软件和工具追求持续进步的能力；
• 能够积极主动地解决问题；
• 具备成熟的伙伴关系，人际关系和沟通技巧，能够与组织中不同级别和职能的人员一起工作；
• 具备熟练的计算机技能（例如：Microsoft Excel、PowerPoint、Word、Outlook）；
• 具备良好的团队合作精神；
• 具有天然的好奇心和学习欲望（包括学习新工具）；
• 能够在快节奏，充满挑战的环境中工作；
• 具备流利的中文和英文读写能力；
• 有旅游和酒店业的直接经验，如酒店、航空、旅游景点、娱乐产业者优先；
• 有使用专用计算机软件（例如Galaxy, Opera, CLOTA, Smartsheet等）经验者优先。

关于上海迪士尼度假区：

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想象、创意和探险的全新世界里，为度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。

* 我们致力于提供平等的就业机会。

* 具体的福利基于职位有所不同，可能根据公司政策进行调整。

* 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

Job Summary:

You are responsible for providing critical Revenue Management & Analytics Project Management support, focusing on key deliverable tasks related to the introduction and maintenance of commercial products for the Shanghai Disney Resort Park, F&B, and other key lines of business. You will work closely with Revenue Management & Analytics Project Managers, Shanghai Disney Resort Commercial team members, Shanghai Disney Resort IT application teams, and 3rd party vendors to ensure the projects are managed effectively, business requirements are clearly communicated and documented, and that the implementation activities related to Revenue Management & Analytics-owned systems and processes are accurately completed and delivered with high quality and integrity. 

Key Responsibilities:

• You will provide insight and system implementation for the newly-proposed project or park, hotel and F&B products while considering the marketing strategy, targeted demographic, revenue implications, and overarching purpose.  Additional implementation work may be required on an ad-hoc basis for other lines of business products and offer types;
• You will liaise with multiple lines of business to understand business needs and coordinate with Revenue Management & Analytics Project Managers, Financial Systems and IT teams to ensure products are properly configured, tested, and set up in the system(s).  Assist relevant lines of business with troubleshooting problems;
• You will partner with Revenue Management & Analytics Project Managers to support project management tasks and other implementation procedures, including but not limited to product system configuration and inventory management, product Fact Sheet creation, project task development and tracking, product launch validation, and documentation, and internal partner communications;
• You will manage user authorization and access for OPERA system as well as 3rd party connections; responsible for maintaining compliance with business and audit guidelines;
• You will timely process contract and business exception requests following department guidelines for TSO submissions in SharePoint, including maintenance of TSO PLU and price tracking tables;
• You will drive constant business improvement by participating in product, system, and project management enhancement projects;
• You will challenge the status quo by always questioning the past and improve tools and methodologies.

Desired Qualifications:

• Relevant experience in project management, hotel, retail operations, financial systems management, product development, or revenue management;
• Bachelors’ degree in Management Science, Finance, Business Administration, Hospitality Management or related discipline; a PMP certification is preferred;
• Demonstrated strong attention to detail and accuracy;
• Responsible, passionate and dedicated to their work;
• Proven capability to learn and leverage new software and tools for continuous improvement;
• Proactively taking initiative for issue resolution;
• Strong partnership, interpersonal, and communications skills with the ability to work with people at different levels and functions in the organization;
• Strong computer skills (e.g. Microsoft Excel, PowerPoint, Word, Outlook);
• A good team player;
• Natural curiosity and desire to learn (including new tools);
• Work in a fast-paced, challenging environment;
• Fluent in spoken and written Chinese and English;
• Direct experience in tourism and hospitality industries such as hotels, airlines, tourist attraction businesses, entertainment is preferred;
• Experience with dedicated computer software preferred (e.g. Galaxy, Opera, CLOTA, Smartsheet, etc.) .

About Shanghai Disney Resort:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.

* We are committed to providing equal employment opportunities.

* Specific benefits vary between different roles and may be adjusted according to company policy.

* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.