工业工程师Industrial Engineer

您是否希望在您的工作中，既能够通过数据驱动分析去协助高层领导进行决策，又能够参与对上海迪士尼乐园日常运营的优化？

作为上海迪士尼度假区的工业工程师，您将负责把创意和想法转化为切实可行的创新机会，进而改善度假区的各项服务。 在各种各样的项目中，您将有机会使用分析、咨询和流程优化的各项技能和工具，来帮助游客在游园的每个阶段都获得更加顺畅的体验。

工作内容：

您将加入一个多元化的团队，协力将迪士尼乐园和度假区的服务提升到更高的水平。 我们使用分析和持续改进策略来解决业务问题并改善游客体验。

作为工业工程师，

• 您将开展分析以识别出需要改变或提高的业务领域；

• 您将与其他工程师一起，为规划中的建设项目制定计划；

• 您将领导并实施实地调研，以更好地了解乐园某个业务领域的现状；

• 您将与多部门协同规划发展战略，寻找下一个业务增长点；

• 您将向公司领导层汇报方案和建议，以推动度假区的变革；

• 您将通过跨团队协作，在整个组织内与业务伙伴建立牢固的关系；

• 您将集思广益，广泛收集关于优化的新思路和新想法；

• 您将在您的业务范围内，从事市场调研和竞争性对标分析；

• 您将尽力争取能够提升自身领导力的机会；

• 您将指导实习生，使他们能够完成所分配的工作并为整个团队做出有益的贡献；

• 您将积极在乐园内观察和收集日常运营情况，积累对于各项业务流程的深入理解。

我们希望您:

• 拥有 1 年及以上相关领域工作经验；

• 工业工程、运筹学、应用数学、统计学或同等学历的学士学位, 硕士学历优先考虑；

• 具有较强的分析能力、逻辑思维、以及创造性解决问题的技能；

• 具有出色的人际交往和合作能力，能够让没有相关知识背景的受众理解你的分析和论证；

• 具有项目管理技能，包括同时管理多个任务的能力；

• 清楚地了解在项目内作为顾问应该持有的立场与职责，帮助推动流程改进；

• 具备使用电子表格、数据库、统计软件和构建演示文稿等专业技能；

• 具备在工作中应用供-需分析和建模技巧的实际经验；

• 知晓应当如何进行实地调研和数据收集；

• 能敏锐地察觉到分析结果可能对业务产生的影响，并据此为高层领导提出应对的建议；

• 能够在瞬息万变的快节奏中完成任务；

• 灵活变通，既随时准备去适应不断发生的改变，又能在遇到阻力时坚守自己正确的观点；

• 善于激励你的同事和业务伙伴；

• 具有流利的中英文口语及写作水平。

Job Summary

Would you love to influence senior leaders with data-driven analytics, and work on an optimization project for Shanghai Disneyland Operations?

As an Industrial Engineer at Shanghai Disney Resort, you help translate ideas into tangible innovation opportunities to improve the resort. Working on a diverse range of projects, you use analytical, consulting, and process optimization skills to help make a more-seamless experience for our Guests at every stage of their visit.

Key Responsibilities:

You will join a diverse team that helps to elevate Disney Parks and Resorts to the next level. We use analytics and continuous improvement strategies to solve business problems and improve the experience for our Guests.

Every day as an Industrial Engineer,

• You will develop analytics to identify areas for improvement and change;

• You will create a plan with other engineers for a future development project;

• You will lead a field study to better understand an area of the theme park;

• You will strategize with multiple departments to find the next productivity boost;

• You will present to leadership to help drive change at the resort;

• You will develop relationships throughout the organization through cross-team collaborations;

• You will lead a brainstorming session about new approaches for optimization;

• You will research and benchmark topics relevant to your project scope;

• You will gain leadership development opportunities;

• You will coach interns so they can own their projects and contribute in a meaningful way;

• You will spend time in the theme park to observe operations, and gain process insights.

Desired Qualifications:

• Minimum 1 years of applied experience;

• Bachelor's Degree in Industrial Engineering, Operations Research, Applied Mathematics, Statistics, or equivalent; Master’s Degree preferred;

• Strong analytical ability, conceptual thinking, and creative problem solving skills

• Excellent interpersonal and partnering skills, with ability to communicate analytical information to non-technical audiences

• Project management skills, including the ability to manage multiple tasks simultaneously

• Success wearing a consultant's hat to help drive process improvements

• Expertise with spreadsheets, databases, statistical software, and building presentations

• Experience with capacity - demand analysis and modeling techniques

• Knowledge of conducting field studies and data collection efforts

• Able understand the impact of findings on the business, and develop recommendations for senior leaders

• Comfortable working in a fast-paced environment with changing conditions

• Resiliency – you're up for the challenge of continuous improvement, and have fortitude in the face of a "no" from partners

• Experience motivating your peers

• Proficient in both English and Mandarin Chinese, spoken and written