Senior Service Delivery Analyst

职位ID (Req ID) 10138676 地点上海, 中国内地商业 The Walt Disney Company (Corporate) 日期已发布 Jan. 14, 2026

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职位概述:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognized by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration, results in an inclusive employee experience characterized by continuous learning, development and achievement.

Overall Purpose of the Role

This is an IT service delivery team lead position focusing on delivering IT related support to our clients across all lines of businesses in Greater China. The incumbent will assist the Senior Service Delivery Manager in managing and working with outsourced local -end user support analyst and second level client support combined with internal IT project management and implementation. The incumbent is expected to work with cross functional / regional IT teams, including Business IT, -Enterprise Business Systems IT, Enterprise Infrastructure Shared Services, and Service Delivery Groups throughout Asia Pacific and other international regions.

Job Responsibilities

Work with Senior Service Delivery manager, provide customer focused and responsive IT support to all Lines of Business in Greater China with main focus in shared IT services and platforms.
Coordinate, manage, deliver and support the technological needs and expectations from various IT teams and their businesses.
Provide technical guidance, including the necessary decisions making to local end user analyst on daily IT operations.
Work with greater Enterprise Technology IT team on the testing and implementation of regional and international initiatives.
Work with outsourcer company and jointly manage local end user analyst on performance management as well as skills and IT knowledge development
Submit weekly report for Greater China and attend regional meetings as necessary.
Assist in IT purchasing processes when required.
Work closely with business stakeholders to align, fill the gap between their expectation and global IT policies without raising a conflict.

Requirement

Education

Degree in STEM preferred or equivalent qualification.

Experience

Minimum of 3-5 years of working in desktop support or relevant IT field.
2+ years in a team lead role and familiar with all aspects of helpdesk operations based on ITIL escalation methodology.
Well versed in Windows client/server environment, Windows Active Directory, Exchange, MS Office (+O365) and knowledge of cloud based technologies.
Good working knowledge in Apple environment, operation, provisioning, etc.
Broader knowledge/experience in IT industry, key suppliers and equipment is preferred.
Worked and familiarized in process/policy based operations.
Basic knowledge and exposure to modern design TCI/IP based network is a plus.

Professional Qualification/Certification

Foundation Certificate in IT Service Management (ITIL).
Microsoft Certified Professional (MCP) in any of Windows OS is preferred.

Language Skill

Excellent verbal and written communication skills in English and mandarin.

Attributes

Excellent planning, organizing, and leadership/supervisory skills
Strong collaborative skills
Methodical, disciplined approach
Business acumen
Aptitude for technology
Analytical skills
Committed to service excellence and continuous improvement
Excellent interpersonal skills
Highly developed and flexible communication skills
Embraces and seeks out change
Cultural sensitivity

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关于 The Walt Disney Company (Corporate):

透过The Walt Disney Company (Corporate)，您可以看到公司强势品牌背后的各项业务如何紧密联系，打造出世界上极具创新性、影响极为深远和备受赞誉的娱乐公司。作为公司团队的一员，您将与业界精英携手合作，共同推动各种卓越的策略，确保华特迪士尼公司始终处于娱乐业的前沿。您和其他富有创意的思想者彼此借鉴，彼此欣赏。您能够助力世界上杰出的故事讲述者，为世界各地千千万万的家庭创造美好的记忆。

关于 The Walt Disney Company:

The Walt Disney Company（及其子公司和附属公司）是一家行业领先的多元化国际家庭娱乐和媒体企业，包含三大核心业务板块：Disney Entertainment、ESPN 以及 Disney Experiences。从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，Disney 非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。Disney 的精彩故事、生动人物形象以及丰富体验吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 TWDC (China) Ltd.，即我们称为 The Walt Disney Company (Corporate) 业务的一部分。

公司规定向所有员工和申请人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、精神或肢体残疾、怀孕、民族/种族、外侨工人身份、传染病菌携带者身份、或法律规定的其它类别。此政策涵盖但不限于员工的聘任和雇佣、升职、降职、调动、临时解雇、解除雇佣、工资水平和其它薪酬形式、教育和培训。

福利和津贴

员工是我们一切工作的核心，因此迪士尼提供具有竞争力的全面奖励计划，包括薪酬、灵活的工作安排、休假计划、医疗福利计划、主题公园门票等。

福利和资格可能因公司和地点而异

健康福利账户项目
We offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
带薪休假
Vacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
迪士尼乐园入园许可
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
迪士尼中国医疗和意外保险福利方案
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
迪士尼体验和折扣
Discounts are available at select hotels, dining, merchandise and recreation locations.