会籍招募助理专员 Member Acquisition Associate Specialist

Job ID 10113437 Location Shanghai, Mainland China Business Shanghai Disney Resort Date posted Aug. 18, 2025

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Job Summary:

职位介绍：

作为三十三俱乐部的会籍招募助理专员，您的主要职责是在支持协助直属经理的定制业务计划和策略的同时，协助开拓挖掘高净值客户精准群体渠道，最高效率的成功转化，共同达成部门招募业绩指标。对高净值精准客户群体消费习性有了解，确保与之进行有效沟通以及对于会员甚至潜在会员的需求能做到及时回馈。始终与三十三俱乐部相关部门保持紧密的团队合作，确保客户始终有着最极致的迪士尼体验。

工作内容：

协助直属经理制定业务计划和策略，执行三十三俱乐部项目和上海迪士尼度假区的特殊客户维护及开发，协助实现预期的业务结果和销售目标；
开放、灵活地与运营团队紧密合作，协助执行工作计划，推动招募业务；
从消费者洞察和市场调研中收集相关信息，协助设计与市场相关、符合迪士尼核心价值的会员方案；
加深对高净值客户的拓展，并与目标群体开展有效沟通；
协助带领三十三俱乐部的会员体验之旅，协助新会员的入会等流程；创建会员档案以供备查；
协助回应会员的需求，并记录新会员和潜在会员对现有会籍以及福利等意见与反馈；
与三十三俱乐部招募团队成员和其他团队合作，以经过验证的效率和生产力与总体业务目标保持一致；
协助三十三俱乐部招募经理处理相关的日常操作；
协助应对及处理高度敏感和顶级尊贵的客户。

我们希望您：

具备至少二年的相关工作经验；
具备大学本科及以上学历；
具备优秀的英语听说读写能力；
具备计算机知识（Word, Excel, PowerPoint, Outlook, 擅长 Opera & Delphi 系统优先）；
与内部团队及外部客户有很强的沟通和谈判技巧；
灵活应变，有战略性的思维，以结果为导向；
能够自我激励并完成任务，实现销售目标；
有文化敏感度；
注重细节；
熟悉中国的高净值客户。

Job Summary:

You will assist the line manager in developing and executing the business plan by exploiting relevant channels to efficiently successfully convert to achieve the recruitment target. Obtain an understanding of HNWI management and support the communication with the target group and timely response to member’s concerns and records new and prospective members’ reactions to facilities and programs for program refinement. Work with relevant teams with club33 to ensure the world-class Disney experience for guests.

Key Responsibilities:

Assist in developing and executing the business plan for the Club 33 membership program to achieve Club 33 recruitment goals and implement high levels of quality and service;
Open and flexible to work closely with Club 33 ops team to support the work plan and to drive business;
Collect related information from consumer insights and marketing research; Assist in designing product offerings which are relevant to the market and based on Disney's core values;
Obtain a profound understanding of HNWI management and develop effective communication with the target group;
Support and lead the Club 33 sales tours; support the new member acquisition, invitation, on-boarding process; create member profiles for committee review; overview meetings and/or conference calls with potential members;
Assist timely response to member’s concerns and records new and prospective members’ reactions to facilities and programs for program refinement;
Work with members of the Club 33 recruitment team and other Shanghai Disney Resort teams to align with the overall business goals with proven efficiency and productivity;
Assist Club 33 Recruitment Manager in necessary daily operations;
Assist handle highly sensitive and top-level VIP guests.

Desired Qualifications:

2 years of working experience in relevant business;
University degree preferred;
Proficiency in written and spoken English;
Computer literacy (Word, Excel, PowerPoint, Outlook);
Experience and cooperation with a sizeable team in a matrix organization;
Strong communication and negotiation skills with internal teams and external clients;
Proven ability to translate strategies to action in a tight time;
Self-motivated to complete assignments and achieve recruitment goals;
Culturally sensitive;
Detailed oriented;
Proficient knowledge of HNWI group in China.

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About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Shanghai Intl Theme Park Company, Ltd., which is part of a business we call Shanghai Disney Resort.

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.

BENEFITS AND PERKS

Because our employees are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, flexible work arrangements, time-off programs, medical benefits plan, theme park admission and more.

Benefits and eligibility may vary by business and location.

WELLNESS SPENDING ACCOUNT
We offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
PAID TIME OFF AND LEAVES
Vacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
DISNEY PARK ADMISSIONS
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
DISNEY CHINA-PROVIDED MEDICAL & RISK INSURED BENEFIT PLAN
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
DISNEY EXPERIENCES & DISCOUNTS
Discounts are available at select hotels, dining, merchandise and recreation locations.

"The era we are living in today is a dream coming true."

Walt Disney

Hiring Process

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