Senior Manager, Business Operations, APAC

Job ID 10126730 Location Shanghai, Mainland China Business Disney Experiences Date posted Aug. 11, 2025

Apply Now

Job Summary:

Job Overview:

As the Senior Manager, Business Operations, Brand commercialization, APAC

for Disney Consumer Products (DCP), you will serve as a critical bridge between global strategies and regional execution, driving operational excellence across the APAC region. Reporting to the Executive Director of Strategy, Business Planning, and Operations, DCP, APAC, you will lead cross-functional collaboration, streamline processes, and enable business growth while balancing global standards with local market nuances, oversee the successful completion of projects, ranging from simple to complex, and support operations across various functions, including by franchise, category, channel, and clusters. The Sr. Manager will also drive automation, process improvement, and optimization to ensure teams operate effectively and efficiently. This role carries significant responsibility for understanding, articulating, and executing key initiatives and projects while serving as a trusted advisor to the head of cluster on operations related matters. You will play a key role in helping shape and execute regional business objectives that align with both global objectives and local market realities; ensuring that operational excellence is underpinned by forward-thinking, data driven decision-making.

Key Responsibilities:

1. Strategic Execution & Regional Alignment

- Translate global DCP operations strategies (e.g., brand playbooks, workflow frameworks) into actionable plans for APAC, adapting to local market needs (e.g., consumer insights, regulatory requirements).

- Collaborate with cluster leads to ensure consistency in operational processes while addressing regional complexities (e.g., supply chain, licensing approvals).

- Conduct ongoing market analysis to identify emerging trends, risks and opportunities and integrate these insights into regional business planning and operational execution.

2. Cross-Functional Collaboration & Stakeholder Management

- Lead cross-functional initiatives with global teams (e.g., Operations, Strategy, Product Development) and APAC stakeholders (Cluster GMs, Finance, Marketing, Creative) to drive project delivery (e.g., Multi-Market Contract Approvals).

- Represent APAC at global monthly/quarterly meetings (e.g., Global Operations Monthly, Hardlines Quarterly) to share regional updates and align on priorities.

3. Process Optimization & Efficiency

- Identify and streamline operational bottlenecks (e.g., approval workflows, information sharing) using tools (e.g., SharePoint) to enhance productivity and reduce layers of review.

- Develop and maintain regional operational metrics (e.g., Global Category Reports) to track performance and inform data-driven decisions.

- Champion a culture of continuous improvement by proactively identifying areas for innovation and transformation in operational processes

4. Project Management & Initiative Delivery

- Oversee end-to-end execution of key projects in APAC, including Licensing Expo support, Brand Playbook localization, and embargo tracking, ensuring alignment with global timelines.

- Coordinate with global teams on cross-regional initiatives (e.g., Collaboration Tools Migration) and drive APAC adoption.

5. Team Collaboration & Culture Building

- Foster a culture of collaboration and inclusivity within APAC Operations, aligning with global priorities (e.g., cross-cluster knowledge sharing).

- Partner with global counterparts to strengthen professional relationships, share best practices, and address operational obstacles.

Key Stakeholders:

- Internal: Global Operations, Strategy, Finance, Product Development & Design, Marketing, Creative, Studio teams; APAC cluster leads (Greater China & Korea, Japan, South Asia Pacific).

- External: Regional partners, licensees, and vendors (as applicable).

Requirements & Qualifications

Experience

- 8+ years of operations management experience in consumer products, retail, or entertainment, with proven expertise in APAC markets.

- Track record in cross-functional project management and stakeholder engagement at a regional or global level.

Skills & Competencies

- Strong analytical and problem-solving skills, with the ability to translate complex strategies into actionable plans.

- Proficiency in operational tools (e.g., SharePoint, project management software) and data visualization.

- Excellent written and verbal communication in English (Japanese/Chinese proficiency is a plus for regional collaboration).

- Proven ability to synthesize complex information and communicate strategic recommendation to leadership

Leadership & Cultural Fit

- Ability to influence and collaborate across levels, fostering a team-oriented environment.

- Understanding of APAC cultural nuances and the ability to balance global standards with local needs.

- Passion for Disney’s brands and commitment to driving operational excellence.

Key Meetings & Projects (APAC Focus)

Monthly/Quarterly Meetings:

- APAC Operations Review with cluster leads

- Regional alignment meetings for Global Hardlines/Softlines/Consumables

- Strategy & Retail Planning sessions

Ongoing Projects:

- Localization of Brand Playbooks for APAC markets

- Regional execution of Licensing collaboration

- Development of APAC-specific operational newsletters and briefs

- Streamlining multi-market contract approvals for the region

Apply Now

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC (China) Ltd., which is part of a business we call Disney Experiences.

It is the policy of the Company to provide equal opportunity for all employees and applicants for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status, or any other category of persons to the extent provided by law. This policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.

BENEFITS AND PERKS

Because our employees are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, flexible work arrangements, time-off programs, medical benefits plan, theme park admission and more.

Benefits and eligibility may vary by business and location.

WELLNESS SPENDING ACCOUNT
We offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
PAID TIME OFF AND LEAVES
Vacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
DISNEY PARK ADMISSIONS
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
DISNEY CHINA-PROVIDED MEDICAL & RISK INSURED BENEFIT PLAN
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
DISNEY EXPERIENCES & DISCOUNTS
Discounts are available at select hotels, dining, merchandise and recreation locations.

"The era we are living in today is a dream coming true."

Walt Disney

Hiring Process

Where Does Your Story Begin?

Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
Be Part of the Story

There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
The Next Chapter

Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.