H/H, Merchandise–Hongqiao Airport Store

Responsibilities:

• Greet and approach guests to offer assistance, discover their merchandise needs and help them make their selection and offer additional merchandise to go with their selection to enrich guests’ shopping experience;
• Process all transactions in a friendly and efficient manner;
• Share product knowledge and the story behind the product, share resort information & promote synergy;
• Adhere to all Company policies and procedures, including cash handling procedures and loss prevention guidelines;
• Meet attendance and scheduling availability guidelines, adhere to leave application procedures;
• Interact with children;
• Help multiple guests;
• Follow stock replenishment procedures including stock processing, product fulfillment, heavy lifting, accuracy, and efficiency and maintain the high standards of visual merchandiser;
• Learn how to play the roles as host/hostess (including but not limited to greeter, cashier, customization service, stock helper, working in an outdoor for extended periods environment sales and others). Rotate in different roles according to scheduling within 1 day;
• Follow superiors' allocation of work to different stores;
• Focus on safety and assess risks;
• Perform additional duties as directed by leaders.

Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

• Support guest flow in general, including in different locations;
• Assist guests with directions, answer questions, provide information and solutions as needed;
• Support cleaning work areas and guest areas;
• Keep Shanghai Disney Resort clean by picking trash;
• Handle cash or process POS in other lines of business ( * applicable to cash-handling or POS related jobs only);
• Assist with other tasks (including but not limited to merchandise packing, merchandise handling, etc.);
• Utilize hand-held scanners, pallets , hand trucks etc. and be familiar with visual display standards;
• Actively participate in maintaining accurate inventory levels, including physical inventory and verify status of price changes.

Basic Qualifications:

• Good communication skill (Proactively interact with guests, talk and build connection with peers and leaders);
• Provide courtesy to our guests with good communication skills and a service mindset;
• A team player and be able to resolve problems individually;
• Energetic, patient, positive, proactive;
• Flexible and adaptable (Working in an outdoor environment with varying shift times is required);
• Be able to handle challenging situations and be able to perform multiple tasks at one time;
• You will obtain certificate or qualification(s) required for performing the job, and complete and pass all post-employment training and assessments (including but not limited to On-Job-Training);
• Preferred those with working experience in the company (Retail, F&B, Hotel, etc.).

Additional Information:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.
* Specific benefits vary between different roles and may be adjusted according to company policy.
* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

We are taking a responsible approach to creating environments that allow us to do what we do best – welcome and entertain millions of guests each year from across the country and around the world. As part of our commitment to health and safety, we require all newly-hired employees to be fully vaccinated against COVID-19 prior to their onboarding dates.

Employment Benefits:

• Salary: your salary consists of a base salary + service bonus + floating year-end bonus
• Social Insurance: You are entitled to five social insurances and one housing fund
• Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
• Catering subsidy: You are entitled to one free meal per day on days that you are working
• Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
• Vacation: You are entitled to paid annual leave and paid sick leave
• Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
• Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Health checkup: You are entitled to a free health checkup once a year

Learning and development opportunities:

• Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
• Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
• Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.

Application Process:
Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

Work Location:
You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.