Lead Ride Technician

Welcome to the Facility and Operation Services Team
You will have the perfect stage to showcase your extensive technical experience. In this role, you will leverage your advanced technical skillset to ensure our park’s facilities continue to achieve operational excellence. By ensuring the smooth operation of every magical experience and contributing to our many industry awards and honors, you will help carry forward Disney’s spirit of craftsmanship.

As a Lead Ride Technician in Central Shop, you will be responsible for ride equipment and assets in Shanghai Disney Resort, conduct overhaul, recondition, fabrication, repair, inspection or machining work on attraction ride vehicles, Disney proprietary computer-controlled animatronics figures, pneumatic and hydraulic system/assemblies, PLC, fiber glass scenic show sets/props and other commercial-confidential items. You will work with managers to lead a couple of technicians to make plan for overhaul, provide technical supervision, instruction, material management support.

Responsibilities:

• Execute preventative& corrective maintenance, trouble shooting, downtime follow up, major rehab or installation on variety of electrical or mechanical systems for ride& show, and accomplishment of the assigned tasks.
• Auditing the working shop management, make sure the safety, tidiness, tools, spare parts and documentation are proper and align with company's standards.
• Spot check maintenance work orders entry status in current shift (working hours, materials, etc.). Spare parts request and receiving. Follow up with backlog working orders and completion rate. Down time report and handover report. Follow up the auditing results. Familiar with the drawings and red- line procedure.
• Provide supervision and lead to multi teams in area of technicians and contract labors for field implementation in both technical and safety aspect. Priorities the working orders and arrange the work assignments to teams. Coordinate the resources between different teams. Be the subject matter expert of a particular aspect, provide advice to the team for resolving the issues efficiently. Competent in trouble shooting and corrective maintenance procedure.
• Attend job training sessions and and complete knowledge and practice training, then pass examinations.
• Attend and lead the handover briefing. Execute and complete job task from manager. Schedule and resources planning for field implementation of multiple attractions related maintenance tasks (monthly planning maintenance, cycles, labor consumable tasks, small projects, etc.), coordination and communication with internal and external stakeholders for smooth implementation of assigned tasks.

Basic Qualifications:

• Maintenance, installation or major rehab experience in safety and service critical system. Strong affinity in technical and maintenance knowledge and proceed with good technical understanding of the responsible attractions system which compose of industrial grade motor, gearboxes and assemblies, hydraulic and pneumatic items, variable speed motor drive controllers, safety critical PLC, analog and digital control circuits and power distribution panel, switchboards up to 380V three phase system.
• Good people leading skill. Proficiency on the application of the company information tools such as Maximo, Handheld, Drawings Library (EDMS), etc., to support the team management of Technicians and Senior Technicians in carrying out maintenance tasks, inventory and workshop management up to Disney standard, in respect to both quality and safety.
• Good project planning skills. Needs to plan for the required materials and resources as well as the timing and schedule for the acquisition. Works with other stakeholders to ensure these resources would be available for project implementation in field. Needs to liaise and coordinate with other internal stakeholders, e.g. Ride& Facility Engineer, Safety, Operations, etc. to ensure the project implementation could be carried out in a smooth and safe manner.
• Statutory licenses such as registered electrical worker, boiler operator, special vehicle driving license are preferred. Senior national craft certification or equivalent ones are preferred.
• Able to work in industrial, backstage type of environment. Frequently work in outdoor, hot and humid environment. Work at height, underwater, confined space when required.
• Able to supervise and lead multi teams in area of technicians and contract labors for field implementation in both technical and safety aspect. Prioritizes the working orders and arrange the work assignments to teams. Makes the most coordination and planning decisions in a timely manner with consensus received from the manager.
• Able to initiate resources request of the shop needed tools and spares. Able to identify specific training needs for the team for higher management’s endorsement. Able to apply the professional knowledge to accomplish their assigned tasks and tackle any issue arises.
• Strong organizing and coordination skills. Good team player, good communication skill with positive attitude.
• Skillful capability and a strong sense of pride on the job. Excellent hands-on experience in equipment repairing and setting adjustment instead of simply parts replacement. Strong sense of ownership on the equipment and workshop.
• Able to understand both Chinese and English technical job plans. Able to work under English environment.
• Be familiar with Office.
• The position takes flexible work shifts cover the attraction operating hours and third shift, including public holidays.

Additional Information:

Employment Benefits:

• Salary: your salary consists of a base salary + service bonus + floating year-end bonus
• Social Insurance: You are entitled to five social insurances and one housing fund
• Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
• Catering subsidy: You are entitled to one free meal per day on days that you are working
• Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
• Vacation: You are entitled to paid annual leave and paid sick leave
• Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
• Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Health checkup: You are entitled to a free health checkup once a year

Learning and development opportunities:

• Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
• Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.

Application Process:

Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

Work Location:

You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.

About Shanghai Disney Resort:
Join us in creating magic together.
At Shanghai Disney Resort, you will have the opportunity to collaborate with a diverse and talented group of cast members. We take pride in creating joy and satisfaction in our work, and we cannot wait to explore this incredible career journey with you.
Inspire the magic. Discover your journey of wonder.

* We are committed to providing equal employment opportunities.
* Specific benefits vary between different roles and may be adjusted according to company policy.
* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.