文档专员Documentation Specialist

文档专员

业务部门: 运营整合

工作地点-国家/地区: 上海, 中国

职位介绍：

作为上海迪士尼度假区的文档专员，您将编写、更新和翻译运营指南其支持文件，以使其符合当地的法规，并与华特迪士尼主题乐园和度假区的安全指导方针保持一致。

工作内容：

• 您将按照华特迪士尼主题乐园和度假区的行文规范编写和出版运营培训文档；
• 您将和主题乐园专家合作，并记录业务部门的运营规程并将主题信息转化为正式的规程和标准文档；
• 您将按照标准流程，将出版的文档提供给用户群体；
• 您需要根据运营需求和培训要求，按时保质地提供文档支持；
• 您将根据需要，和不同的合作伙伴（例如运营部、法务部和安保部）对文档进行审批；
• 您将负责电子版和纸质版的文档版本控制和维护工作；
• 您将负责业务部门文档的检查和改进项目；
• 您将根据需要，对跨团队、跨部门的项目提供支持；
• 您需要与合作的业务部门以及和华特迪士尼主题乐园及度假区的合作伙伴保持密切交流关系。

我们希望您：

• 学士学位及以上，至少具备2年工作经验；
• 具备优秀的中英文口语和写作能力；
• 能够操作微软软件（Word、Excel和PowerPoint等）；
• 具备高度的组织性、熟练的多任务处理和时间管理能力，注重细节；
• 能够应对大工作量带来的压力，并以可靠的质量完成项目各关键检查点的要求；
• 使用文档管理系统和可重复使用内容的经验者优先。

Documentation Specialist

Line of Business: Operations Integration

Location: Pudong, Shanghai, China

Job Summary:

As a Documentation Specialist at Shanghai Disney Resort, you will create, update and translate Operating Guides and supporting documents to ensure the documents are aligned with local compliance and Walt Disney Theme Parks and Resorts safety guidelines.

Key Responsibilities:

• You will develop and publish operations training documents in alignment with Walt Disney Theme Parks and Resorts compliance requirements;
• You will work with thematic experts to record Lines of Business procedures and convert  thematic information into formalized procedures and standard format;
• You will distribute published documentation to the user groups following the standard process;
• You will provide timely documentation support with ensured quality according to operational needs and training requirements;
• You will work with various teams (e.g., Operations, Legal, and Safety) for approval of documents when necessary;
• You will be responsible for version control and maintenance of document softcopies and hardcopies;
• You will lead documents inspection and improvement projects for multiple Lines of Business;
• You will support cross-team and cross-divisional projects based on needs;
• You will maintain close relationships and communication with the responsible Lines of Business and Walt Disney Theme Parks and Resorts’ overseas partners.

Desired Qualifications:

• Bachelor degree or above with at least two-year work experience;
• Proficiency oral/written communication skills in both English and Mandarin;
• Proficiency in Microsoft Products (Word, Excel, PowerPoint, etc.);
• Demonstrated strong organizational, multi-tasking, and time management skills with attention to details;
• Ability to handle pressure of high volumes of work and complete requirements of each project milestones with reliable quality;
• Previous experience in using a document management system and reusable content is preferred.