Associate Manager, Disney Reservation Center 助理经理，迪士尼预定中心

职位ID (Req ID) 3434637 地点上海, 中国内地商业 Shanghai Disney Resort 日期已发布 May 20, 2026

立即申请

福利待遇

上海迪士尼度假区为演职人员提供丰厚的福利待遇。

服务奖金&
年度浮动奖金
五险一金&
补充商业保险
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
带薪年假&
全薪病假
Vacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
免费乐园通行
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
员工折扣
Discounts are available at select hotels, dining, merchandise and recreation locations.
福利健康体检
We offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.

smiling female employee in business attire, standing in front of a Disney park attraction

"在这里，我们每天都在创造神奇！能够与团队一同投身新项目的开发，见证游客们雀跃欢呼、重拾童真的时刻，这正是最让我心动的地方！"

张晨怡，综合设施规划经理，设施运营服务

职位概述:

岗位职责

1.迪士尼预定中心（DRC）日常运营指标和质量管理

负责DRC外包团队运营质量管理(QC)，搭建常态化巡检，质控机制
建立高效的培训及考核流程(T&A)，确保服务质量达标
管理客服外包团队，确保团队完成各项服务与销售指标(KPI)
完善用户原声收集（Voc）、反馈和处理的服务流程，确保用户声音被及时响应
建立突发事件应对体系，快速研判及处理各类特殊事件，规避运营风险

2.产品及销售管理

熟悉并掌握运营、产品、销售、等相关业务信息，确保运营与业务目标一致
管理客服外包团队的销售运营，确保整体销售业绩达标
运用数据复盘拆解业绩短板、梳理业务痛点，持续提升运营效率与销售转化

3.跨部门高效协作

与运营、商业、收益管理与分析、财务、公共事务、技术与数字等部门紧密协作，推动业务协同
能够快速协调资源，解决跨部门问题，提升整体执行力

任职要求

拥有本科及以上学历
具有客服、预订中心运营管理和销售经验，熟悉外包团队管理，文旅、乐园、OTA行业从业者优先
精通全渠道客服业务，擅长服务质控、业绩管理与流程优化
数据敏感度高，可独立落地运营优化与业绩提升方案
沟通协调、问题解决能力强，可在复杂场景下高效推动工作落地
具备全局业务思维与销售导向意识，能主动输出提质增效、服务升级销售业绩提升方案并落地执行

Job Responsibilities

1.DRC Daily Operational KPIs and Quality Management

Responsible for operation quality control (QC) of DRC vendor, and build regular inspection and quality control mechanisms.
Establish efficient training and assessment (T&A) procedures to ensure service quality meets standards.
Manage vendor operation team to ensure the team achieves all service and sales KPIs.
Improve the service process of consumer voice collection (VOC), feedback and handling to ensure timely response to consumer voices.
Set up an emergency response system to quickly judge and handle various special incidents and avoid operational risks.

2.Product and Sales Management

Be familiar with and master relevant business information including operation, product and sales to align daily operation with business goals.
Manage sales operation of vendor to ensure the completion of overall sales performance targets.
Analyze performance weaknesses and sort out business pain points through data review, so as to continuously improve operational efficiency and sales conversion rate.

3.Efficient Cross-functional Collaboration

Closely collaborate with Operation, Commercial, RMA, Finance, PA, T&D and other LOBs to promote business coordination.
Capable of coordinating resources rapidly to solve cross-LOB problems and improve overall execution efficiency.

Job Requirements

Bachelor degree or above.
Have working experience in customer service, reservation center operation management and sales, familiar with vendor management; candidates with experience in cultural tourism, theme park and OTA industries are preferred.
Well-versed in omni-channel customer service business, good at service quality control, performance management and process optimization.
Highly sensitive to data, able to independently implement operational optimization and performance improvement plans.
Possess strong communication, coordination and problem-solving skills, able to efficiently promote work implementation under complex scenarios.
Have overall business thinking and sales-oriented awareness, be able to actively propose and implement plans for quality improvement, efficiency promotion, service upgrading and sales performance growth.

立即申请

关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区，在这里，亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地，内设两座主题酒店，一个大型购物、餐饮和娱乐区——迪士尼小镇，一座百老汇风格的剧院，星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务，该度假区专为中国人量身打造了正宗地道的文化氛围和主题，淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求，包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里，游客们可以尽情放松，畅享丰富的互动体验。

关于 The Walt Disney Company:

The Walt Disney Company（及其子公司和附属公司）是一家行业领先的多元化国际家庭娱乐和媒体企业，包含三大核心业务板块：Disney Entertainment、ESPN 以及 Disney Experiences。从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，Disney 非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。Disney 的精彩故事、生动人物形象以及丰富体验吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。

具体的福利基于职位有所不同，可能根据公司政策进行调整。上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定，向所有员工和候选人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。