Intern - Bell Service 实习生 - 行李服务

职位ID (Req ID) 3478088 地点上海, 中国内地商业 Shanghai Disney Resort 日期已发布 Aug. 03, 2026

立即申请

福利待遇

上海迪士尼度假区为演职人员提供丰厚的福利待遇。

时薪
Employees are paid on a weekly basis. Direct Deposit is an option.
实习生专属
保险方案
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
免费乐园通行
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
员工折扣
Discounts are available at select hotels, dining, merchandise and recreation locations.

Asian female in business attire, smiling and looking at a tablet

"在这个包容开放、激发创新的工作生态里，我不仅探索着自身潜力，更真切感受到持续成长突破的力量。"

许桢，收益管理与分析

职位概述:

酒店运营部欢迎你

上海迪士尼度假区酒店运营对高品质服务的要求，赋予这段全新的职业旅程一个超凡的起点。每一天，我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务，或是呼叫中心的演职人员，你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时，你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈，收获满满的成就感。

职位介绍：

作为行李服务实习生，您将为度假区酒店的宾客提供神奇的体验，包括提供迎宾服务；协助宾客办理入住和退房；根据需求为宾客量身定制行程；并提供停泊车辆、行李搬运等相关服务。

工作内容：

保证宾客的行李被妥善的递送和保管
行李服务需要在以下一个或多个职位进行轮岗工作：行李员/ 迎宾员/ 泊车服务/ 行李存储管理/ 行李调度
与宾客保持互动，解答相关问题，如方向指引，提供活动信息等
递送物品至宾客房间，包括但不仅限于行李/快递包裹/留言/其他物品诸如鲜花、礼品等
在需要时，帮助进行行李柜台的运营，包括繁忙时的电话接听和基本的电脑操作
操作上级布置的额外工作

此外，基于业务的需求和演职人员的资质，演职人员会不定时地支持如下职责：

在各区域协助客流管控
为游客提供方位指引、问询解答、乐园信息等相关的帮助
确保工作区域的干净和整洁
协助其他工作（包括但不限于商品打包，行李搬运等）
确保上海迪士尼度假区的整洁并及时清理地面垃圾
在其他相关部门处理现金或POS机相关的工作（* 此仅适用于和现金或POS相关的工作岗位）

Welcome to the Hotel Operations Team

The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.

Job Summary:

As Bell Service Intern, you will deliver amazing guest service. Be proactive with guests to answer questions and be flexible in handling the guest situation. Ensure the safety of amusement rides, theaters and attractions operation to provide a unique Disney experience to our guests.

What You’ll Do:

Keep SAFETY as the priority focus in operating different types of rides and attractions
Assist with Guest crowd control and facilitate the Guest experience at various types of entertainment offerings
Assist Guests and Cast Members with directions, event schedules, and/or information or assistance as needed
Answer Guest questions and assist with queuing
Wisely and properly handle any emergent situations to ensure the safety of guests and cast members
Deal with any guest situation professionally
Perform additional duties as directed by leaders

Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

Support guest flow in general, including in different locations
Assist guests with directions, answer questions, provide information and solutions as needed
Support cleaning work areas and guest areas
Assist with other tasks (including but not limited to logistics and stocking)
Keep Shanghai Disney Resort clean by picking trash
Handle cash or process POS in other LOBs ( * applicable to cash-handling or POS related jobs only)

具备基本的英文读写及听说能力，能使用英语与宾客沟通
能够接受重复的行李作业
能适应快速的工作节奏
灵活性和适应性（能接受在户外环境中工作以及不同的班次安排）
您需要完成并通过所有入职之后的培训及考核（包括但不限于：岗前培训）

Basic English reading, writing and listening skills, able to use English to communicate with guests
Ability to perform repetitive tasks
Can work in a very fast-paced environment
Flexible and adaptable (Working at outdoor environment and shifts duty are required)
You shall complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)

立即申请

关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区，在这里，亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地，内设两座主题酒店，一个大型购物、餐饮和娱乐区——迪士尼小镇，一座百老汇风格的剧院，星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务，该度假区专为中国人量身打造了正宗地道的文化氛围和主题，淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求，包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里，游客们可以尽情放松，畅享丰富的互动体验。

关于 The Walt Disney Company:

The Walt Disney Company（及其子公司和附属公司）是一家行业领先的多元化国际家庭娱乐和媒体企业，包含三大核心业务板块：Disney Entertainment、ESPN 以及 Disney Experiences。从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，Disney 非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。Disney 的精彩故事、生动人物形象以及丰富体验吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。

具体的福利基于职位有所不同，可能根据公司政策进行调整。上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定，向所有员工和候选人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。