Host/ Hostess - Bell Services 快乐主人-行李服务

酒店运营部欢迎你

上海迪士尼度假区酒店运营对高品质服务的要求，赋予这段全新的职业旅程一个超凡的起点。每一天，我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务，或是呼叫中心的演职人员，你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时，你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈，收获满满的成就感。

职位介绍：

作为行李服务的演职人员，您将为度假区酒店的游客提供神奇的体验，包括提供迎宾服务；协助游客办理入住和退房；根据需求为游客量身定制行程；并提供停泊车辆、行李搬运等相关服务。在这里，游客将通过您细致入微的工作体验到迪士尼的神奇时刻。

工作内容：

·      保证游客的行李被妥善的递送和保管

·      行李服务需要在以下一个或多个职位进行轮岗工作：行李员/ 迎宾员/ 泊车服务/ 行李存储管理/ 行李调度

·      与游客保持互动，解答相关问题，如方向指引，提供活动信息等

·      递送物品至游客房间，包括但不仅限于行李/快递包裹/留言/其他物品诸如鲜花、礼品等

·      在需要时，帮助进行行李柜台的运营，包括繁忙时的电话接听和基本的电脑操作\

·      操作上级布置的额外工作

此外，基于业务的需求和演职人员的资质，演职人员会不定时地支持如下职责：

·      在各区域协助客流管控

·      为游客提供方位指引、问询解答、乐园信息等相关的帮助

·      确保工作区域的干净和整洁

·      协助其他工作（包括但不限于商品打包，行李搬运等）

·      确保上海迪士尼度假区的整洁并及时清理地面垃圾

·      在其他相关部门处理现金／POS机相关的工作（* 此仅适用于和现金/POS相关的工作岗位）

我们希望您：

·      适应户外工作，能胜任一定的体力劳动，包括长时间站立，经常性弯腰

·      能够接受重复的行李作业

·      能适应快速的工作节奏

·      具备标准流利的普通话沟通能力和良好的中文书面表达能力

·      的英文沟通能力和电脑操作技能

·      具备基本具有一定的抗压能力，能够应对紧急情况及同时处理多种事情

·      能接受一周七天的灵活工作安排，并且能接受不同的班次，包括晚上，周末和节假日

Welcome to the Hotel Operations Team

The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.

Job Summary:

Bell Services Cast Members open doors of magical experiences to guests at resort hotels. They are responsible to greet and welcome our guests at the resort hotels; assist arriving and departing guests with their vehicles; help guests to customize their trip based on needs; and provide luggage services to and from guest rooms, creating smooth experiences for guests through outstanding service.

What You’ll Do:

·      Deliver and store guest luggage properly

·      Rotate between several job roles: Host/ Greeter/ Valet/ Bin Master/ Dispatch

·      Interact with guests and solve challenges they may have

·      Deliver luggage/mail/messages/others such as flowers, gifts and etc.

·      If necessary, assist the bell services counter with answering phone calls and using computer systems

·      Perform additional duties as directed by leaders

Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

·      Support guest flow in general, including in different locations

·      Assist guests with directions, answer questions, provide information and solutions as needed

·      Support cleaning work areas and guest areas

·      Assist logistics and stocking

·      Keep Shanghai Disney Resort clean by picking trash 

·      Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

What To Bring:

·      Working in an outdoor environment and able to perform some physical labor, including standing for long periods of time and bending frequently

·      Ability to perform repetitive tasks

·      Can work in a very fast-paced environment

·      Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.

·      Basic English communication and computer skills

·      Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities.

·      Full availability for any dates in a week and any shifts, including nights, weekends and holidays