Lead-Bell Services 主管-行李服务

Job ID 3391943 Location Shanghai, Mainland China Business Shanghai Disney Resort Date posted Jun. 23, 2026

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BENEFITS AND PERKS

Shanghai Disney Resort offers extensive benefits and perks to our cast members.

SERVICE BONUS & ANNUAL VARIABLE BONUS
Social Security, Housing Fund and Commercial Insurance
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
Meal subsidy
Cast Dormitory
Annual leave and full-paid sick leave
Vacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
Free Park Entry & Disney Discounts
Complimentary theme park admission for full-time and part-time positions after two weeks of employment

Young male Disney park employee at a popcorn stand, handing popcorn to a child

"I see the seriousness, and enthusiasm that my colleagues show in their work, and that's what I want to be in the future."

Dale, Food & Beverage

Job Summary:

酒店运营部欢迎你

上海迪士尼度假区酒店运营对高品质服务的要求，赋予这段全新的职业旅程一个超凡的起点。每一天，我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务，或是呼叫中心的演职人员，你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时，你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈，收获满满的成就感。

职位介绍：

您可能会从事以下的岗位之一：

主管，行李服务:

监管运送从客房、乐园主入口行李寄存处或其他区域抵店及离店的行李；管理行李员和行李运输员的每日工作流程，在有需要的情况下进行调整以便减少游客的等待时间。

主管，欢迎中心:

监管及协助抵店和离店住客及其各种车辆；管理迎宾员和泊车员的每日工作流程，在有需要的情况下进行调整以便减少游客的等待时间。

工作内容：

· 欢迎游客并主动提供协助

· 同时帮助多位游客

· 确保出勤及执行请假制度

· 了解并提供度假区的信息和活动

· 对酒店、乐园设施、功能及地理位置等有充分的认识

· 提供礼貌且有效的反馈意见

· 能主动沟通及分享信息

· 在日常运营中提供卓越的宾客服务，为演职人员树立榜样

· 完成上级布置的额外工作

此外，基于业务的需求和演职人员的资质，演职人员会不定时地支持如下职责：

· 在各区域协助客流管控

· 为游客提供方位指引、问询解答、乐园信息等相关的帮助

· 确保工作区域的干净和整洁

· 协助其他工作（包括但不限于车道迎宾，行李搬运等）

· 确保上海迪士尼度假区的整洁并及时清理地面垃圾

在其他相关部门POS机相关的工作（* 此仅适用于和POS相关的工作岗位）

我们希望您：

· 能够适应高速度以及高强度的工作环境

· 能够自信且合理的运用资源，协助游客解决问题，必要时进行适当的服务修复

· 能够接纳不同游客的不同需求，甚至是较为特殊的要求

· 具备良好的团队协作精神，愿意向团队成员提供协助

· 能够保质保量的完成每日重复性工作

· 能够确保文档工作的准确性

· 能够熟练操作电脑并持有有效驾照C1者优先。

· 工作中需长时间站立

· 能够适应一专多能的工作需求，并于工作中分清轻重缓急，有序完成工作任务

· 具备流利的英文读写及听说能力，能使用英文操作系统，及与使用英语的游客沟通

· 具备标准流利的普通话沟通能力和良好的中文书面表达能力

· 能接受一周七天的灵活工作安排，并且能接受不同的班次，包括晚上，周末和节假日

Welcome to the Hotel Operations Team

The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.

Job Summary:

Your responsibilities may include one of the following:

Lead, Bell Services:

Oversee and assist with transporting all luggage to and from guest rooms and Main Entrance Luggage Storage. Manage all Bell/Luggage Transportation cast members regarding daily operational flow and making adjustments necessary to provide minimal Guest wait times.

Lead, Welcome Center:

Oversee and assist all Guests arriving and departing with all types of vehicles. Manage all Welcome Center/Greeter/Valet cast members regarding daily operational flow and making adjustments necessary to provide minimal Guest wait times.

What You’ll Do:

· Greet and approach Guests to offer assistance

· Help multiple Guests

· Meet attendance and scheduling availability guidelines, adhere to leave application procedures

· Share Resort information & promote synergy

· Be fully knowledgeable about the hotel and park facilities, functions and local area information.

· Ability to provide respectful and impactful feedback as needed

· Ability to share and communicate information

· To provide exemplary service/support to Guests/Cast during daily operation

· Perform additional duties as directed by leaders

Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.

· Support guest flow in general, including in different locations

· Assist guests with directions, answer questions, provide information and solutions as needed

· Support cleaning work areas and guest areas

· Assist with greeting guests and luggage storage.

· Keep Shanghai Disney Resort clean by picking trash

· Process POS in other LOBs ( * applicable to POS - related jobs only)

What To Bring:

· Ability to perform in a fast-paced and sometimes stressful working environment

· Ability to confidently utilize service recovery methods

· Receptive to special requests

· Supportive of other Cast Members working on your team

· Can complete repetitious tasks while maintaining quality

· Ability to complete paperwork accurately

· Strong computer skills; possession of a Class C1 driver’s license is a plus.

· Frequently stands in one position for up to three hours at a time.

· Multi task and prioritize

· Fluent English skills to operate the English computer system and communicate with guests who speak English

· Possess standard and fluent Mandarin communication skills and excellent Chinese written expression abilities

· Full availability for any dates in a week and any shifts, including nights, weekends and holidays

Apply Now

About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.