Intern - Bell Service 实习生 - 行李服务
BENEFITS AND PERKS
Shanghai Disney Resort offers extensive benefits and perks to our cast members.
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Hourly rateEmployees are paid on a weekly basis. Direct Deposit is an option.
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Intern exclusive insurance planAffordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
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Free Park EntryComplimentary theme park admission for full-time and part-time positions after two weeks of employment
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Disney DiscountsDiscounts are available at select hotels, dining, merchandise and recreation locations.
"In this inclusive and open work ecosystem that inspires innovation, I am not only exploring my own potential, but I truly feel the power of continuous growth and breakthrough."
Sherry, Revenue Management and Analytics
Job Summary:
酒店运营部欢迎你
上海迪士尼度假区酒店运营对高品质服务的要求，赋予这段全新的职业旅程一个超凡的起点。每一天，我们为来到这里乐享神奇的游客提供干净、整洁又梦幻的入住体验。无论你是酒店前台、行李服务、康乐中心、客房服务，或是呼叫中心的演职人员，你都有机会为前来入住的游客创造专属于他们的奇妙时刻。同时，你将收获来自身边的工作伙伴和游客的无限喜爱和积极反馈，收获满满的成就感。
职位介绍：
作为行李服务实习生，您将为度假区酒店的宾客提供神奇的体验，包括提供迎宾服务；协助宾客办理入住和退房；根据需求为宾客量身定制行程；并提供停泊车辆、行李搬运等相关服务。
工作内容：
- 保证宾客的行李被妥善的递送和保管
- 行李服务需要在以下一个或多个职位进行轮岗工作：行李员/ 迎宾员/ 泊车服务/ 行李存储管理/ 行李调度
- 与宾客保持互动，解答相关问题，如方向指引，提供活动信息等
- 递送物品至宾客房间，包括但不仅限于行李/快递包裹/留言/其他物品诸如鲜花、礼品等
- 在需要时，帮助进行行李柜台的运营，包括繁忙时的电话接听和基本的电脑操作
- 操作上级布置的额外工作
此外，基于业务的需求和演职人员的资质，演职人员会不定时地支持如下职责：
- 在各区域协助客流管控
- 为游客提供方位指引、问询解答、乐园信息等相关的帮助
- 确保工作区域的干净和整洁
- 协助其他工作（包括但不限于商品打包，行李搬运等）
- 确保上海迪士尼度假区的整洁并及时清理地面垃圾
- 在其他相关部门处理现金或POS机相关的工作（* 此仅适用于和现金或POS相关的工作岗位）
Welcome to the Hotel Operations Team
The high-quality standards of Shanghai Disney Resort Hotel Operations mark the start of a unique career journey. Every day, we provide guests with clean and tidy experiences so that they can enjoy the magic. Whether you are a cast member of Front Desk, Bell Services, Recreation, Housekeeping or Call Center, you will have the opportunity to create magical moments for our guests. Your efforts will receive positive feedback from fellow cast members and guests, giving you a great sense of accomplishment.
Job Summary:
As Bell Service Intern, you will deliver amazing guest service. Be proactive with guests to answer questions and be flexible in handling the guest situation. Ensure the safety of amusement rides, theaters and attractions operation to provide a unique Disney experience to our guests.
What You’ll Do:
- Keep SAFETY as the priority focus in operating different types of rides and attractions
- Assist with Guest crowd control and facilitate the Guest experience at various types of entertainment offerings
- Assist Guests and Cast Members with directions, event schedules, and/or information or assistance as needed
- Answer Guest questions and assist with queuing
- Wisely and properly handle any emergent situations to ensure the safety of guests and cast members
- Deal with any guest situation professionally
- Perform additional duties as directed by leaders
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
- Support guest flow in general, including in different locations
- Assist guests with directions, answer questions, provide information and solutions as needed
- Support cleaning work areas and guest areas
- Assist with other tasks (including but not limited to logistics and stocking)
- Keep Shanghai Disney Resort clean by picking trash
- Handle cash or process POS in other LOBs ( * applicable to cash-handling or POS related jobs only)
- 具备基本的英文读写及听说能力，能使用英语与宾客沟通
- 能够接受重复的行李作业
- 能适应快速的工作节奏
- 灵活性和适应性（能接受在户外环境中工作以及不同的班次安排）
- 您需要完成并通过所有入职之后的培训及考核（包括但不限于：岗前培训）
- Basic English reading, writing and listening skills, able to use English to communicate with guests
- Ability to perform repetitive tasks
- Can work in a very fast-paced environment
- Flexible and adaptable (Working at outdoor environment and shifts duty are required)
- You shall complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.
It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.
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