
Commercial Senior Specialist 商务资深专员
BENEFITS AND PERKS
Shanghai Disney Resort offers extensive benefits and perks to our cast members.
"Here, we create magic every day! Being able to work with the team on new projects and witnessing Guests jumping for joy and regaining their childlike innocence is what gets me the most!"
Laura, Integrated Facility Planning Manager, Facility and Operations Services
Job Summary:
该职位聚焦于商业委员会发起的所有项目的全周期项目管理,为直线经理提供全面的行政、运营及战略支持,核心职责分为以下5个模块:
项目全周期进度管理
• 协助直线领导起草所有商业委员会项目的总体项目路线图、工作分解结构(WBS)及里程碑计划;实时跟踪日常项目进度,记录工作执行情况,并及时识别潜在风险、延误及瓶颈。
• 编制定期项目进度报告,梳理实际进度与计划进度之间的偏差分析,提出有针对性的整改建议,并跟进改进措施的落实,直至风险消除。
• 协调不同团队的内部利益相关方,统一工作节奏,解决阻碍项目推进的跨部门障碍,确保所有项目在预算范围内并按计划时间节点交付。
商业委员会项目会议安排与运营
• 全权负责所有委员会会议的全流程安排,包括定期常务委员会会议、专项项目评审会、跨部门对齐会以及项目启动/结项会议。
• 完成会前准备工作,并负责现场会议协调;会后梳理关键决策、行动项、责任人及截止日期;跟踪所有行动项的闭环落实。
商业委员会标准作业程序(SOP)制定、优化及日常执行监督
• 与直线领导协作,梳理商业委员会项目的完整工作流程,制定标准化、统一且可执行的商业委员会SOP,确保不同项目的高效运作。
• 定期审计现有SOP的实际执行效果,收集团队成员及跨职能合作伙伴的反馈,优化效率低下、审批环节冗余或职责不清的流程环节,并迭代更新SOP文档。
项目绩效评估与数据分析
• 与直线领导共同搭建并完善项目评估指标追踪体系,涵盖业务产出及流程规范化维度。
• 汇总所有商业委员会项目的整体绩效数据,对项目运营指标进行趋势分析,为领导后续的项目布局及资源配置提供数据驱动的决策支持。
临时性支持工作
• 完成直线领导交办的其他临时性商业委员会项目管理任务;协助领导编制年度商业委员会工作计划、年度总结及业务汇报材料。
The role focuses on full project management for all initiatives launched by the Commercial Committee, providing comprehensive administrative, operational and strategic support to the line manager, with core responsibilities divided into 5 modules as below:
Project Full-cycle Progress Management
• Assist line leader in drafting overall project roadmap, work breakdown structure (WBS) and milestone plans for all commercial committee projects; track routine project progress in real time, record work execution status and identify potential risks, delays and bottlenecks in a timely manner.
• Compile regular project progress reports, sort out deviation analysis between actual progress and planned schedule, propose targeted rectification suggestions, and follow up the implementation of improvement actions until risks are eliminated.
• Coordinate internal stakeholders across different teams to unify work pace, resolve cross-departmental obstacles hindering project advancement, and guarantee all projects are delivered within budget and scheduled timeline.
Commercial Committee Project Meeting Arrangement & Operation
• Take full charge of the whole process arrangement of all committee meetings, including regular standing committee meetings, special project review meetings, cross-departmental alignment meetings and project kick-off/closure meetings.
• Complete pre-meeting preparation and be responsible for on-site meeting coordination, sorting out key decisions, action items, responsible persons and deadlines after meetings; track the closed-loop implementation of all action items.
Commercial committee SOP Formulation, Optimization & Daily Implementation Supervision
• Collaborate with line leader to sort out the whole workflow of commercial committee projects, formulate standardized, unified and executable commercial committee SOP to conduct efficiently for different projects.
• Regularly audit the actual execution effect of existing SOPs, collect feedback from project team members and cross-functional partners, optimize process links with low efficiency, redundant approval steps or ambiguous responsibilities, and update SOP documents iteratively.
Project Performance Evaluation & Data Analysis
• Build and improve project evaluation indicator tracker jointly with line leader, covering business output and process standardization dimensions.
• Summarize overall performance data of all commercial committee projects, conduct trend analysis of project operational indicators, and provide data-driven decision support for the leader’s subsequent project layout and resource allocation.
Ad Hoc Support Work
• Complete other temporary commercial committee project management tasks assigned by the line leader; support the leader in preparing annual commercial committee work plans, annual summaries and business presentation materials.
职位要求
基本资格
• 本科及以上学历。
• 2-5年商业运营、项目管理或跨部门协调岗位工作经验;具有商业或业务管理部门工作经验者优先。
专业能力
• 熟悉项目全生命周期管理方法论,掌握项目进度管控、风险管理及项目后评估工具;具备丰富的项目报告及标准化SOP文档经验。
• 精通Office办公软件(Excel高级功能、PPT、Word),能够独立制作数据看板、业务演示文稿及标准化流程文档;熟悉常见项目管理工具者优先。
• 具备良好的业务数据分析能力,能够从海量项目数据中提取核心业务洞察,支持管理决策。
软技能与语言要求
• 出色的跨部门沟通、协调及问题解决能力,能够高效推动多方协作并独立化解项目冲突。
• 高度的细节关注力、较强的逻辑思维能力、良好的时间管理和多任务处理能力,能够在紧张的工作压力下有序安排多个并行的委员会项目。
• 流利的英语口语及书面表达能力,能够独立撰写英文项目文件及报告,用于内部跨区域沟通。
• 强烈的责任心、积极主动的工作态度,能够在无需领导反复督促的情况下主动跟进项目进度。
Job Requirements
Basic Qualifications
• Bachelor degree or above.
• 2-5 years working experience in commercial operation, project management or cross-departmental coordination role; candidates with working experience in commercial or business management department are preferred.
Professional Competencies
• Familiar with full lifecycle project management methodology, master project progress control, risk management and post-project evaluation tools; have rich experience in project reports and standardized SOP documents.
• Proficient in Office software (Excel advanced function, PPT, Word), capable of independently making data dashboard, business presentation slides and standardized process documents; familiar with common project management tools is a plus.
• Good business data analysis capability, able to extract core business insights from massive project data and support management decision-making.
Soft Skills & Language Requirement
• Excellent cross-departmental communication, coordination and problem-solving skills, able to efficiently promote multi-party collaboration and resolve project conflicts independently.
• High attention to detail, strong logical thinking ability, strong time management and multi-tasking capability, able to arrange multiple parallel committee projects orderly under tight working pressure.
• Fluent oral and written English capability, able to independently prepare English project documents and reports for internal cross-regional communication.
• Strong sense of responsibility, proactive working attitude, able to take initiative to follow up project progress without repeated supervision from leaders.
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.
It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.
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