现场调查员，安全 Field Investigator-Security
Job Summary:
安保，安全，消防和健康服务部欢迎你
在这里，作为安保、安全、消防和健康服务等安全细分领域专家的你，将为整个度假区的安全运营保驾护航。你将规划安全方案，制定安全策略，保证游客在乐园内拥有安心安全的神奇体验；并在具体实施过程中，通力协作一线演职人员，以行业领先的高标准、践行安全方案。
职位介绍：
对与上海迪士尼度假区及其附属资产有关的犯罪行为，严重违规行为及其工作区的暴力伤害等事件开展全面调查。在调查中利用好的面谈技巧和技术资产收集信息，根据需要同公司内部商业伙伴和外部机构进行协作。在调查工作中保持客观，中立，保密和公平，具备最高的正直道德水准。具备分清事情轻重缓急并进行处置以及在复杂情况下良好的平衡能力。能同合作伙伴保持良好的合作关系并懂得如何促进共同发展。同调查领导就重要事项进行交流。
工作内容：
- 根据上级领导的工作部署，对暴力事件，欺诈，盗窃，违规及危害公司及商标权益等事件开展调查
- 在案件调查中运用直接面谈，电子取证，人事及记录系统，在线及开源资料调查等手段收集相关信息
- 在上级领导的授权下，利用电子设备对相关运作是否正当开展监视和监督
- 利用案件管理软件全面记录调查活动，其中包括案件摘要，访谈记录，活动日志，照片和录像文件及证据复查
- 根据后台数据对指定的案件类型及特殊情况展开评估及分析，并完成分析报告
- 同业务线伙伴和外部机构合作开展跨领域调查活动
- 恰当地向调查领导和商业伙伴报告重大事项
- 按照上级领导的要求参加职业及专业培训
- 按照上级领导的要求参与值班
我们希望您：
- 具有大局视野和合作意识
- 良好的沟通交流及书面报告能力
- 良好的电脑操作技能
- 对安保调查工作有兴趣
- 好的判断力、执行力和逻辑性思维
- 最低大专及以上学历
- 双语交流技能 (英语)
- 具有大型公园及娱乐园区的工作经历
- 具有安保，执法部门或军队等相当经历
- 了解刑事审判方面的程序和操作流程
- 具有快速反应及响应方面的工作经历
- 具备操作监控运行，复核方面的经验
- 具有在公司与人事，劳动关系及法务部门同事的合作经验
Welcome to the Security, Safety, Fire and Health Service Team
As an expert in security, safety, fire and health services, you will play a crucial role in ensuring the safe operation of the entire resort. You will design safety protocols, formulate strategies and guarantee that guests can enjoy a safe and magical experience. Throughout the implementation process, you will collaborate closely with frontline cast members, upholding industry-leading standards and effectively executing safety plans.
Job Summary:
Conduct comprehensive investigations of criminal acts, serious policy violations and workplace violence etc. incidents at the Shanghai Disney Resort and its associated properties. Utilize advanced interview techniques and technological assets to gather information as part of the investigations process. Coordinate with internal business partners and external agencies as needed during the investigation and adjudication of assigned cases. Maintain objectivity, impartiality, confidentiality and fairness in investigative work, conducting him/herself with the highest degree of integrity. Use developed sense of prioritization to balance high-volume case load. Identify and elevate incident trends to Investigations leadership. Develop and foster strong business partner relationships in a way that supports collaboration. Elevate/communicate significant issues to Investigation leadership.
What You’ll Do:
- Conduct investigations into incidents of workplace violence, fraud/theft, policy violation, and Company/brand concerns etc. as assigned by Investigations leadership
- Gather required information for case development using direct interviews, forensic review of security and personnel/records systems, and online/open source research
- Conduct integrity surveillance operations, live or electronic, as authorized by Investigations leadership
- Thoroughly document investigative activities and findings using case management software, to include case summaries, interview notes, activity logs, photo/video documentation and evidence reviews
- Conduct incident assessment and analysis based on investigation data, finish analysis report
- Collaborate with LOB partners and external agencies as necessary for cross-disciplinary investigations
- Notify Investigations leadership and LOB partners as appropriate for significant issues, to include written incident briefs
- Attend professional training opportunities as directed by Investigations leadership
- Work on assigned shifts as determined by Investigations leadership to include early morning/late evening/weekend shift coverage and occasional overtime
What To Bring:
- Great perspective of overall situation and cooperative awareness
- Great communication and writing ability
- Great computer operating skills
- Interest in security investigation field
- Great judgment, execution and logic thought
- Minimum college degree or higher
- Bilingual skills (English)
- Work experience in large park or amusement park
- Prior Security, Law Enforcement, Military or comparable experience
- Understanding of the criminal judicial process
- First responder experience
- Experience with CCTV operations, forensic review
- Experience with HR/Labor Relations/Legal partnerships in a corporate environment
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Shanghai Intl Theme Park Company, Ltd., which is part of a business we call Shanghai Disney Resort.
Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.
It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.
BENEFITS AND PERKS
Because our employees are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, flexible work arrangements, time-off programs, medical benefits plan, theme park admission and more.
Benefits and eligibility may vary by business and location.
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WELLNESS SPENDING ACCOUNTWe offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
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PAID TIME OFF AND LEAVESVacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
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DISNEY PARK ADMISSIONSComplimentary theme park admission for full-time and part-time positions after two weeks of employment
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DISNEY CHINA-PROVIDED MEDICAL & RISK INSURED BENEFIT PLANAffordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
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DISNEY EXPERIENCES & DISCOUNTSDiscounts are available at select hotels, dining, merchandise and recreation locations.
"The era we are living in today is a dream coming true."
Walt Disney
Hiring Process
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Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
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Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
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The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
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