专员，运营培训 Specialist, Operations Training

Job ID 10049135 Location Shanghai, Mainland China Business Shanghai Disney Resort Date posted Dec. 24, 2024

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Job Summary:

职位介绍：
作为各部门管理人员及合作者的主要联系人，您将协助直线经理全面开发和实施上海迪士尼度假区运营管理人员和一线演职人员的技术培训。

工作内容：

您将负责各运营部门培训需求的分析与策略规划，协调培训的实施与授课，并监督与跟踪培训完成度报告；
您将与劳动力管理团队合作，制定运营演职人员的培训计划，提供用于入职和持续培训（包括课堂培训、移动学习、在岗培训、更新培训、焕新培训）排班和完成情况跟踪所需的参数；
您将与迪士尼大学团队合作，确保所有入职培训课程的顺畅实施，包括课程内容及组织工作；
您将管理所有运营培训讲师和在岗培训师的发展和工作计划，并支持入职培训和持续培训的课程；
您将与文档团队协调制定文档以及实施的方法与准则；
您将与运营管理人员合作，规划和管理各部门管理人员的学习计划；
您需要使用制作工具开发、更新和维护电子学习及移动学习课件，并制作与培训相关的多媒体内容；
您将支持适应性学习管理系统的落地、上线和维护；
您将管理学习系统的运营以支持各类培训活动的计划、开展和汇总小结。

我们希望您：

拥有学士学位或同等学历，至少3年培训领域相关工作经验（技术培训和/或学习与发展领域）；
具备很强的合作能力和建立人际关系的技能；
具备领导和激励团队的能力，对不同层面的人具备影响力；
能够自主展开工作，落实工作，并具备在快速变化的工作环境下不断提升自我的能力；
具备协助培训授课及沟通与教学设计过程的经验，以及策略性思维和分析能力；
能够接受弹性工作时间安排，包括在周末及节假日工作；
具备很强的中英双语口语和书面沟通技能；
熟练使用计算机软件，包括Microsoft office 或 Visio；
具备学习管理系统选型和管理经验的优先；
具备电子学习或移动学习课件制作经验，以及多媒体内容开发经验者优先。

Job Summary:
As primary contact person of different Lines of Business Leaders and partners, you need to support the line manager for the overall development and implementation of technical training for Operations Leaders and Frontline Casts at Shanghai Disney Resort.

Key Responsibilities:

You will be responsible for analysis and strategic planning of training needs for operations Lines of Business , coordinate the training implementation and delivery, and oversee and track the reporting of training completion;
You will partner with Workforce Management team to develop a training schedule for operational Cast Members, and provide parameters for the scheduling & tracking of onboarding and ongoing training including classroom training, mobile learning, on-the-job training, update training and refresh training;
You will partner with the Disney University on a seamless delivery of all on-boarding classes, including training contents and logistics;
You will manage the development and schedules for all operations training facilitators and on-the-job trainers, and support onboarding and ongoing training courses;
You will coordination with Documentation team to develop documents and implementation methods and guidelines;
You will partner with operations leaders to schedule and manage the learning plans for leaderships of each line of business;
You need to create, update and maintain the electronical and mobile learning courseware and create training-related multimedia products by using authoring tools;
You will support the landing, launching and maintenance of adaptive learning management platform;
You will manage the operations of the learning systems to support the planning, delivery and reporting of variety of training activities.

Desired Qualifications:

Bachelor’s degree or equivalent education background, minimum 3 years of training-related working experience (technical training and/or learning and development fields);
Demonstrated strong partnering skills and relationship-building skills;
Demonstrated ability to lead and motivate teams, and to influence others from different levels;
Demonstrated ability to start and implement the work independently, and continuously improve yourself in the rapidly changing working environment;
Demonstrated experience in assisting the delivery and communication of training and instructional design process, and with strategic thinking and analytical skills;
Ability to be flexible with work schedule, including weekends and holidays
Demonstrated strong verbal and written communication skills in both mandarin Chinese and English;
Familiar with computer software including Microsoft office or Visio;
Experience with learning management system as developer or administrator is preferred;
Experience with electronical or mobile learning courseware development and multimedia products development is preferred.

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About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Shanghai Intl Theme Park Company, Ltd., which is part of a business we call Shanghai Disney Resort.

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.

BENEFITS AND PERKS

Because our employees are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, flexible work arrangements, time-off programs, medical benefits plan, theme park admission and more.

Benefits and eligibility may vary by business and location.

WELLNESS SPENDING ACCOUNT
We offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
PAID TIME OFF AND LEAVES
Vacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
DISNEY PARK ADMISSIONS
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
DISNEY CHINA-PROVIDED MEDICAL & RISK INSURED BENEFIT PLAN
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
DISNEY EXPERIENCES & DISCOUNTS
Discounts are available at select hotels, dining, merchandise and recreation locations.

"The era we are living in today is a dream coming true."

Walt Disney

Hiring Process

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