Analyst, Quality Assurance

The Quality Assurance (QA) Analyst is responsible for ensuring production of merchandise meets 
the established standards of Disney quality including reliability, usability, integrity and 
performance. The Analyst manages product quality and carries out trouble shooting with
suppliers, collaborates with internal project partner and provides technical support to resolve 
quality issues occurred. The QA Analyst assists and supports the company’s direction in 
managing suppliers to continuous improvement of Disney quality standards, validation process 
and verification activities while meeting local, state and federal regulatory requirements. 
ESSENTIAL FUNCTIONS: 
• Conducts technical audit and identify QC process issue at factory as needed, help supplier to 
work on the improvement to mitigate quality risk in production aiming to secure on-time delivery 
and high-quality standard to protect Disney brand. 
• Drives supplier to work on root cause analysis and corrective action; develop, recommend and 
monitor correction and preventive action in regards to production quality improvement. Review 
and validate the implementation throughout issue closure. 
• Conducts and carries out onsite inspection for finished products to ensure production quality 
meets Disney standards. 
• Manage a 3rd party consultant to perform quality assurance inspection for Disney product, 
monitor and leverage 3rd party consultant’s service to best manage the gating of product’s quality 
from Disney suppliers.
• Provides update and reporting out of supplier quality issue and communicate outcome of 
quality activities to QA manager and project stakeholders. 
• Analyze quality data to identify areas for improvement in factory quality management system.
• Supports leadership to manage the deliverables of the development of short and long-term 
quality strategies for managed suppliers, setting priorities, objectives, and action plans to 
mitigate risk with measurable accountability. 
• Provides quality training to factory for continuous manufacturing process optimization and 
quality management system improvement. 
• Co-works closely with internal and external partners for quality communication and problem 
solving, host meeting with cross function teams and build up strong relationships and mutual 
trust at work. 
• Engages from early design review through sample development from manufacturability 
perspective, provide QC inputs, suggestions and solutions to internal and external teams to 
mitigate quality risk in mass production. 
• Travels domestically and internationally to our managed suppliers for quality management 
tasks. 
• Participates in QA program and/or quality improvement initiatives to reduce finished product 
rejects/complaints, support management team to achieve supplier quality performance targets 
and quality improvement goals. 
CORE SKILLS: 
• Reports out and consults with Manager, QA to make appropriate recommendations and set 
timetable for improvement and corrections for suppliers. 
• Solid knowledge of production process and quality control system at factory
• Attention to details and good data analysis skill 
• Establishes and nurtures critical internal and external partnerships and alliances. 
• Possess strong quality assurance methodology, problem solving and decision making skills 
• Communication proficiency and organized reporting ability
• Acts with good business acumen and integrity
• Holds self-accountable to high performance standards 
• Learns from personal and organizational experiences 
• Collaborates and support internal team as needed to accomplish assigned tasks/projects 
• Able to communicate in English (verbal and listening), with comprehensive English writing and 
reading ability at work.
DESIRED QUALIFICATIONS: 
• Minimum of 5 years of related experience 
• Bachelor’s Degree or equivalent experience/education combination 
• Consumer product or industry-specific experience 
• Prior experience in multinational environment is a plus
• Good computer skill including Microsoft Office and databases is a plus
• Knowledge of tools, concepts and methodologies of QA 
• Knowledge of relevant regulatory requirements globally