Commercial Senior Specialist 商务资深专员
BENEFITS AND PERKS
Shanghai Disney Resort offers extensive benefits and perks to our cast members.
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SERVICE BONUS & ANNUAL VARIABLE BONUS -
Social Security, Housing Fund and Commercial InsuranceAffordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
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Annual leave and full-paid sick leaveVacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
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Free Park EntryComplimentary theme park admission for full-time and part-time positions after two weeks of employment
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Disney DiscountsDiscounts are available at select hotels, dining, merchandise and recreation locations.
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Health Check-UpWe offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
"Here, we create magic every day! Being able to work with the team on new projects and witnessing Guests jumping for joy and regaining their childlike innocence is what gets me the most!"
Laura, Integrated Facility Planning Manager, Facility and Operations Services
Job Summary:
JDThe role focuses on full project management for all initiatives launched by the Commercial Committee, providing comprehensive administrative, operational and strategic support to the line manager, with core responsibilities divided into 5 modules as below:
Project Full-cycle Progress Management
• Assist line leader in drafting overall project roadmap, work breakdown structure (WBS) and milestone plans for all commercial committee projects; track routine project progress in real time, record work execution status and identify potential risks, delays and bottlenecks in a timely manner.
• Compile regular project progress reports, sort out deviation analysis between actual progress and planned schedule, propose targeted rectification suggestions, and follow up the implementation of improvement actions until risks are eliminated.
• Coordinate internal stakeholders across different teams to unify work pace, resolve cross-departmental obstacles hindering project advancement, and guarantee all projects are delivered within budget and scheduled timeline.
Commercial Committee Project Meeting Arrangement & Operation
• Take full charge of the whole process arrangement of all committee meetings, including regular standing committee meetings, special project review meetings, cross-departmental alignment meetings and project kick-off/closure meetings.
• Complete pre-meeting preparation and be responsible for on-site meeting coordination, sorting out key decisions, action items, responsible persons and deadlines after meetings; track the closed-loop implementation of all action items.
Commercial committee SOP Formulation, Optimization & Daily Implementation Supervision
• Collaborate with line leader to sort out the whole workflow of commercial committee projects, formulate standardized, unified and executable commercial committee SOP to conduct efficiently for different projects.
• Regularly audit the actual execution effect of existing SOPs, collect feedback from project team members and cross-functional partners, optimize process links with low efficiency, redundant approval steps or ambiguous responsibilities, and update SOP documents iteratively.
Project Performance Evaluation & Data Analysis
• Build and improve project evaluation indicator tracker jointly with line leader, covering business output and process standardization dimensions.
• Summarize overall performance data of all commercial committee projects, conduct trend analysis of project operational indicators, and provide data-driven decision support for the leader’s subsequent project layout and resource allocation.
Ad Hoc Support Work
• Complete other temporary commercial committee project management tasks assigned by the line leader; support the leader in preparing annual commercial committee work plans, annual summaries and business presentation materials.
Job Requirements
Basic Qualifications
• Bachelor degree or above.
• 2-5 years working experience in commercial operation, project management or cross-departmental coordination role; candidates with working experience in commercial or business management department are preferred.
Professional Competencies
• Familiar with full lifecycle project management methodology, master project progress control, risk management and post-project evaluation tools; have rich experience in project reports and standardized SOP documents.
• Proficient in Office software (Excel advanced function, PPT, Word), capable of independently making data dashboard, business presentation slides and standardized process documents; familiar with common project management tools is a plus.
• Good business data analysis capability, able to extract core business insights from massive project data and support management decision-making.
Soft Skills & Language Requirement
• Excellent cross-departmental communication, coordination and problem-solving skills, able to efficiently promote multi-party collaboration and resolve project conflicts independently.
• High attention to detail, strong logical thinking ability, strong time management and multi-tasking capability, able to arrange multiple parallel committee projects orderly under tight working pressure.
• Fluent oral and written English capability, able to independently prepare English project documents and reports for internal cross-regional communication.
• Strong sense of responsibility, proactive working attitude, able to take initiative to follow up project progress without repeated supervision from leaders.
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.
It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.
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