整合平台经理Integrated Platform Manager
BENEFITS AND PERKS
Shanghai Disney Resort offers extensive benefits and perks to our cast members.
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SERVICE BONUS & ANNUAL VARIABLE BONUS -
Social Security, Housing Fund and Commercial InsuranceAffordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
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Annual leave and full-paid sick leaveVacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
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Free Park EntryComplimentary theme park admission for full-time and part-time positions after two weeks of employment
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Disney DiscountsDiscounts are available at select hotels, dining, merchandise and recreation locations.
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Health check-upWe offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
"Here, we create magic every day! Being able to work with the team on new projects and witnessing Guests jumping for joy and regaining their childlike innocence is what gets me the most!"
Laura, Integrated Facility Planning Manager, Facility and Operations Services
Job Summary:
整合平台经理
业务部门: 商务部，整合平台 工作地点-国家/地区: 上海, 中国
职位介绍：
该职位将在中台成为整合平台业务引擎的核心，通过卓越的数据洞察能力、高效的流程与信息枢纽，赋能整合平台各前端渠道实现业务增长与卓越运营。
工作内容：
1. 策略制定与规划
· 深度理解公司战略与业务策略，梳理整合平台业务的年度/季度/月度规划及落地路径。
· 基于市场趋势、竞对动态及内部数据，以数据为驱动，为业务发展方向提供前瞻性的策略建议。
· 主导阶段性关键战略专项，并推动其落地实施。
2. 数据分析与洞察驱动
· 建立并完善整合平台业务的数据监控与洞察体系，为业务策略制定提供有效的数据洞察。
· 主导日常数据异动分析，挖掘波动根源，形成诊断报告，为业务策略调整提供数据决策支持。
· 通过数据分析，发现业务增长点及潜在风险点，驱动业务创新与效率提升。
3. 流程优化与体系建设
· 梳理设计核心业务流程，建立并持续优化相关SOP。
· 深入了解前台业务需求及痛点，推动流程的线上化，提升整体运营效率。
4. 信息整合与协同中枢
· 作为整合平台业务部门的“信息枢纽”，整合各渠道的KPI目标、达成预测、资源需求，并实现高效的上传下达。
· 主动获取并同步其他部门及市场竞争信息，打破信息壁垒，确保团队决策信息充分。
我们希望您：
· 本科及以上学历，5年以上互联网、电商、OTA或景区行业经验，其中至少2年担任业务中台、战略运营或高级数据分析相关岗位；有头部景区或生活服务平台工作经验者优先。
· 卓越的数据分析能力，精通数据分析工具，能独立完成复杂的数据提取、分析和可视化工作。
· 优秀的流程建设与优化能力，具备将复杂业务抽象化、标准化、产品化的系统思维。
· 较强的信息整合与跨部门沟通与影响力，善于在复杂组织中协调资源、推动项目进度与达成。
· 出色的策略制定能力，主导过大型业务策略项目并取得可量化成果的经验者优先。
· 优秀的中英文书面与口头沟通能力，对数据高度敏感，具备强烈的owner意识和解决问题的能力。
Integrated Platform Manager
Line of Business: Integrated Platform, Commercial
Location: Shanghai, China
Job Description:
This role will serve as the core engine of the Integration Platform business within the middle office. Through exceptional data insights, efficient processes, and an information hub, it will empower various front-end channels of the Integration Platform to achieve business growth and operational excellence.
Responsibilities:
Strategy Formulation and Planning
- Gain deep understanding of corporate strategy and business objectives; develop and map out annual/quarterly/monthly plans and implementation paths for the Integration Platform business.
- Provide forward-looking strategic recommendations for business direction based on market trends, competitor dynamics, and internal data.
- Lead key strategic initiatives at different stages and drive their implementation.
Data Analysis and Insight-Driven Decision Making
- Establish and continuously improve the data monitoring and insight system for the Integration Platform business to support strategy formulation with actionable data insights.
- Lead daily data anomaly analysis, identify root causes of fluctuations, and produce diagnostic reports to support data-driven strategic adjustments.
- Identify business growth opportunities and potential risks through data analysis, driving business innovation and efficiency improvements.
Process Optimization and System Building
- Design and streamline core business processes, establish and continuously optimize relevant SOPs.
- Gain in-depth understanding of front-end business needs and pain points, promote process digitalization to enhance overall operational efficiency.
Information Integration and Collaboration Hub
- Serve as the “information hub” for the Integration Platform business department, integrating KPI targets, performance forecasts, and resource needs across channels, ensuring efficient top-down and bottom-up communication.
- Proactively acquire and synchronize information from other departments and market competition, break down information silos, and ensure the team has sufficient information for decision-making.
Qualifications:
- Bachelor’s degree or above; 5+ years of experience in internet, e-commerce, OTA, or scenic spots/tourism industry, with at least 2 years in middle-office operations, strategic operations, or senior data analysis roles; experience with leading scenic spots or lifestyle service platforms is preferred.
- Excellent data analysis skills, proficient in data analysis tools, capable of independently completing complex data extraction, analysis, and visualization tasks.
- Strong process building and optimization capabilities, with systematic thinking to abstract, standardize, and productize complex business operations.
- Strong information integration and cross-departmental communication and influence skills, adept at coordinating resources and driving project progress in complex organizations.
- Outstanding strategy formulation ability, with experience leading large-scale business strategy projects and achieving quantifiable results preferred.
- Excellent written and verbal communication skills in both Chinese and English; highly sensitive to data, with strong ownership mindset and problem-solving abilities.
About Shanghai Disney Resort:
Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Shanghai Intl Theme Park Company, Ltd., which is part of a business we call Shanghai Disney Resort.
Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.
It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.
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