助理人力资源运营专员 Associate HR Operations Specialist

Job ID 10129998 Location Shanghai, Mainland China Business Shanghai Disney Resort Date posted Sep. 02, 2025

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Job Summary:

职位介绍：

您将负责提供人力资源运营服务，同时根据业务需求，提供优化服务流程的建议。

工作内容：

提供从员工入职到离职的人力资源运营服务，包括但不仅限解答员工问询、假期管理、员工福利、证明、工伤、离职等。同时协调供应商提供相关支持，跟踪及推动进展，确保完成度和良好的员工体验。
熟练运用相关系统，维护人力资源主数据系统，确保数据准确性和及时性，并实时对数据进行审核。
为保证更好的员工体验，对流程及系统优化提出建议。
与其他人力资源团队密切协作，建立良好的工作关系，积极主动，善于合作。
保持积极正向的态度，在处理冲突、解决问题时寻求共赢。
遵守公司及人力资源部门各项政策规定。

我们希望您：

拥有本科及以上学历，人力资源专业优先。
拥有2年以上人力资源工作经验，有迪士尼实习经验优先。
具备熟练的中英文表达及沟通能力。
具备良好的计算机技能（Excel, Word, PowerPoint），能熟练使用Excel软件优先。
工作认真仔细、有条不紊的同时，能够迅速适应和应对变化。
能够与其他团队和演职人员进行有效的沟通。
以身作则，并在客户服务的过程中传承并发扬上海迪士尼度假区的价值观。
能够在快速变化的工作环境中同时处理多项任务。
能够保持高度机密性。

Job Summary:

You will be responsible for providing human resources operation services and offering suggestions for optimizing service processes based on business needs.

Key Responsibilities:

Facilitate and deliver HR Operations services from onboarding till separation, including but not limited to answer cast query, leave management, benefit, work injury, certificates. Working with the vendor to prepare the required document and tracking/drive all status until completion and continuously enhance a positive Cast experience.
Maintain WD/SAP system for whole work life cycle activities, ensure correctness and timely input, and perform required audit steps.
Make recommendations to process and system enhancement for a better Cast experience.
Work closely with Shanghai Disney Resort other HR functions, keep a good relationship with up and downstream work partners, and being an active team player.
Positive thinking and work towards a win-win solution when there is a conflict or problem needs to be solved.
Adhere to all company personnel policies and handbooks.

Desired Qualifications:

College degree or above, major in Human Resource is preferable.
2 year working experience in the HR area is a plus and a Disney internship experience will be plus.

Strong communication skills in both English and Chinese.

Good computer skills (Excel, Word, PowerPoint), excellent Excel skills will be a plus.
Detail-oriented; ability to work in an organized and logic manner and with the flexibility to adapt to change when necessary.
Ability to liaise and communicate effectively with other teams and Cast Members.
Ability to exemplify the values of the Shanghai Disney Resort and share those values with clients and team.
Ability to work multi-tasking in a dynamic work environment.
Ability to maintain a high-level of confidentiality.

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About Shanghai Disney Resort:

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park; two themed hotels; Disneytown, a large shopping, dining and entertainment district; a Broadway-style theatre; Wishing Star Park and other outdoor recreation areas. Shanghai Disney Resort Cast Members provide world-class service to guests, and the resort brings classic Disney stories and characters to life with authentic cultural touches and themes tailored specifically for the people of China. Shanghai Disney Resort offers something for everyone – thrilling adventures, lush gardens where guests can relax together and enriching interactive experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Shanghai Intl Theme Park Company, Ltd., which is part of a business we call Shanghai Disney Resort.

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.

BENEFITS AND PERKS

Because our employees are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, flexible work arrangements, time-off programs, medical benefits plan, theme park admission and more.

Benefits and eligibility may vary by business and location.

WELLNESS SPENDING ACCOUNT
We offer on-site fitness classes in addition to a variety of health and wellness programs and seminars.
PAID TIME OFF AND LEAVES
Vacation and sick leave are available for full time positions. Vacation and personal holidays are accrued based on length of service, position, and hours worked.
DISNEY PARK ADMISSIONS
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
DISNEY CHINA-PROVIDED MEDICAL & RISK INSURED BENEFIT PLAN
Affordable Health Insurance options, such as medical, dental, and vision coverage, may be available for full time employees.
DISNEY EXPERIENCES & DISCOUNTS
Discounts are available at select hotels, dining, merchandise and recreation locations.

"The era we are living in today is a dream coming true."

Walt Disney

Hiring Process

Where Does Your Story Begin?

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The Next Chapter

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