Senior Specialist, Hotel System and Experience 资深专员，酒店系统与体验

职位介绍：

作为资深专员，酒店系统与体验，您的主要职责是确保商务系统正常运作，并支持酒店运营团队制定和实施新的酒店方案，并代表酒店与其他业务部门合作，在业务层面上支持和推广上海迪士尼乐园酒店和玩具总动员酒店。您需要发现并分析系统中的缺陷、故障及低效运转等问题，通过实践尝试，确立最佳解决方案，以提升系统的性能和效率；了解游客需求并提出正确的运营策略，并且与各种业务条线沟通来支持这些策略。

工作内容：

·      您将深入参与规划、监督和报告所有新项目或倡议相关任务和活动的执行情况；

• 您将通过与有关部门或业务条线来识别和管理酒店新项目和方案的挑战和潜在风险；
• 您将与相关业务条线联络，为新项目或方案挑战制定详细的解决办法，并切实有效的实施战略和计划；

·      您将积极跟进所负责项目的各项任务，包括数据分析，解决方案匹配，根据项目的不同要求建立并更新文档；

·      您将依据运营要求，独立完成现场运营支持工作；

·      您将独立进行系统数据分析，并与上级即时准确沟通，明确分析结果；

·      您将全方位地分析问题，为必要的业务调整提供指导性意见；

·      您将根据服务需求，录入并更新相关的工单，并判断优先级按序处理；

·      您将根据服务标准协议，提供即时、高度专业的技术服务，令客户高度满意；

·      您将主动跟进并分担团队的待处理工单；

·      您将紧跟科技趋势，持续学习新的技术，建立并完善能够提高运营效率与游客体验的解决方案；

·      您将通过书面形式将自己所学的新知识与团队成员分享，帮助团队成员成长、共同实现团队目标；

·      您将定期审计酒店部门不同系统权限，人员登录权限并做好审计存档工作；

·      您将与酒店运营经理一起制定年度酒店IT预算，根据现有软件，硬件使用情况、使用周期做出分析，合理有效地制定更换预算；

• 您将按照需要给管理团队，业务部门或其它职能团队准备演示文稿；
• 您将灵活安排工作时间，包括周末，各种班次和节假日；
• 您将完成直线经理分配的其他相关的工作任务。

我们希望您：

·      拥有大学以上学历；

·      在领先的跨国公司的酒店或酒店业至少2年的相关工作经验；

·      熟悉酒店各类系统；

·      精通Windows操作系统的安装和封装设计；

·      有较强的抗压能力；

·      中英双语读写熟练；

·      曾在复杂和多样化的跨国公司或跨业务部门的项目组工作；

·      有能力作为高效团队的一员在快节奏的工作环境中有效工作；

·      有较高的商业与文化敏感性；

·      可以独立思考解决挑战性问题，能为复杂问题提供创新解决方案；

·      对于IT和业务条线间的合作，能保持创新性思维，提供创造性解决方案；

·      对于技术和酒店运营本身有强烈的好奇心且有深入学习的意愿；

·      对娱乐业和旅游业充满热情。

关于上海迪士尼度假区：

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想象、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。

* 我们致力于提供平等的就业机会。

* 具体的福利基于职位有所不同，可能根据公司政策进行调整。

* 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

Job Summary:

As a Senior Specialist, Hotel System and Experience, your primary duty is to ensure that the business systems perform as expected. You will support the Hotel Operations Team in developing and implementing new hotel initiatives and work with other lines of business on behalf of hotels to support and promote Shanghai Disneyland Hotel and Toy Story Hotel on a business level.  You will need to seek out deficiencies, failures, and inefficiencies within the business systems, and develop new best practices to create solutions to optimize the systems’ productivity and operational efficiency; understand the guest needs and come up with the right strategy and communicate and coordinate with various lines of business in supporting of these strategies.

Key Responsibilities:

• You will be deeply involved in planning, overseeing and reporting of all the execution of the new projects and initiative related tasks and activities;
• You will identify and manage challenges or potential risks of the new hotel projects or initiatives by engaging conversations with concerned sections or departments or Line of Businesses(LOBs);
• You will liaise with relative LOBs to develop detailed solutions to new project and initiative challenges and implement strategies and plans efficiently and effectively;

·      You will actively follow up on assigned tasks and projects and carry out data analysis, solution matching, document creation or updates according to the different requirements of the project;

·      You will independently perform onsite operations support duties according to the operational requirements;

·      You will perform system data analysis independently and convey findings and updates to upper-level management;

·      You will identify and analyze problems from all angles, and provide the best recommendation for any business adjustment;

·      You will accurately process and update related work orders according to support service requirements, determine the priorities of a problem and the tasks being assigned;

·      You will provide a high level of customer satisfaction, IT service, and technical expertise. Be able to deliver timely and quality system support services according to the service level agreements;

·      You will actively follow up on the team’s unassigned work tasks and assist the team to drive towards quality resolutions;

·      You will be open to learning new technologies and stay up to date on technical trends. Be able to leverage your learnings to build solutions that can improve operational efficiency or the customer experience;

·      You will be able to share your learnings and knowledge with other team members daily in order to support the team’s growth;

·      You will regularly review the systems permissions of the hotel, personnel system accesses, and archive them for auditing purposes;

·      You will work with hotel operation leaders to formulate the annual hotel IT budget, by analyzing the existing software, hardware usage, and life cycle, and propose a replacement budget reasonably and effectively;

·      You will prepare presentations to management team, Business Units, or other functional teams as required;

·      You will be flexible with work schedule, including weekends, variable shifts, and holidays;

·      You will perform other work related duties that may be assigned by the line manager.

Desired Qualifications:

·      Bachelor's degree or above;

·      Minimum 2 years' work experience in Hotel or Hospitality Industry for leading multi-national company;

·      Knowledge in Hotel systems;

·      Be proficient in installation package design and Windows Operating System;

·      Able to work under pressure;

·      Proficient in both Chinese and English reading and writing;

·      Experience working in complex and diverse multinational companies or project teams across lines of business;

·      Ability to work effectively in a fast-paced working environment as part of an efficient team;

·      Strong business and cultural sensitivity;

·      Ability to think independently and be able to solve challenging problems with innovative solutions;

·      Innovative thinker who can drive creative solutions on the cooperation across IT and lines of business;

·      Curious about new technology, new technology trends and hotel operations;

·      Passionate about the entertainment industry and the tourism industry.

About Shanghai Disney Resort:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.

* We are committed to providing equal employment.

* Specific benefits vary between different roles and may be adjusted according to company policy.

* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.