资深专员，运营培训Sr. Specialist, Operations Training

业务部门: 运营整合

工作地点-国家/地区: 上海，中国

职位介绍：

作为各部门管理人员及合作者的主要联系人，整体开发和实施上海迪士尼度假区运营管理人员和一线演职人员的技术培训。

工作内容：

• 各运营部门关于部门入职/持续培训课程的主要联系人；
• 各运营部门培训需求的分析与策略规划；
• 协调培训的实施与授课；
• 与劳动力管理团队合作，制定运营演职人员的培训计划；
• 监督培训完成度的跟踪/报告；
• 与迪士尼大学团队合作，实现所有入职培训课程的顺畅实施（课程内容及组织工作）；
• 对运营培训讲师（支持入职/持续培训课程）的发展与授课安排进行管理；
• 协同文档团队，制定文档/实施的方法与准则；
• 与劳动力管理团队合作，提供用于入职和持续培训（包括课堂培训、移动学习、在岗培训、更新培训、焕新培训）排班和完成情况跟踪所需的参数；
• 管理在岗培训培训师；
• 与运营管理人员合作，规划和管理各部门管理人员的学习计划。

我们希望您：

• 至少5年管理经验
• 至少5年培训经验（技术培训和/或学习发展领域）
• 具备很强的口语及书面沟通技能
• 具备很强的合作能力
• 具备建立人际关系的技能
• 具备领导和激励团队的能力
• 在最小限度的指导下，能够自主展开工作，落实工作，并具备在快速变化的工作环境下不断提升自我的能力
• 对不同层面的人均具备影响力
• 具备协助培训授课及沟通的经验
• 具备策略性思维和分析技能
• 在团队环境下具备领导力
• 具备在运营培训环境下，通过跨部门、整合与协调团队力量的方式实现工作目标的能力
• 理解并能够运用成人学习原理以及其他的学习绩效模式
• 能够进行组织分析并确定运营培训所支持的各个方面
• 熟悉培训流程和培训资源
• 能够接受弹性工作时间安排，包括在周末及节假日工作
• 具备很强的口语和书面沟通技能，包括熟练运用明确、简要并且引人入胜的口语及书面沟通（语法、格式和标点）
• 汉语和英语流利（读写以及口语）
• 学士学位或者同等学历
• 具备运营知识的优先
• 具备迪士尼学习管理系统以及学习内容存储知识的优先
• 熟练应用计算机软件，包括Microsoft office、Visio ，并且不限于上海迪士尼度假区专属业务系统
• 具备教学设计过程的知识
• 具备很强的授课技能

Line of Business: Operations Integration

Location: Shanghai, China

Job Summary:

As primary contact person of different Lines of Business Leaders and partners, you need to support the line manager for the overall development and implementation of technical training for Operations Leaders and Frontline Casts at Shanghai Disney Resort. 

Key Responsibilities:

• You will be responsible for analysis and strategic planning of training needs for operations Lines of Business , coordinate the training implementation and delivery, and oversee and track the reporting of training completion;
• You will partner with Workforce Management team to develop a training schedule for operational Cast Members, and provide parameters for the scheduling & tracking of onboarding and ongoing training including classroom training, mobile learning, on-the-job training, update training and refresh training;
• You will partner with the Disney University on a seamless delivery of all on-boarding classes, including training contents and  logistics;
• You will manage the development and schedules for all operations training facilitators and on-the-job trainers, and support onboarding and ongoing training courses;

•  You will coordination with Documentation team to develop documents and implementation methods and guidelines;
• You will partner with operations leaders to schedule and manage the learning plans for leaderships of each line of business;
• You need to create, update and maintain the electronical and mobile learning courseware and create training-related multimedia products by using authoring tools;
• You will support the landing, launching and maintenance of adaptive learning management platform;
• You will manage the operations of the learning systems to support the planning, delivery and reporting of variety of training activities.

Desired Qualifications:

• Bachelor’s degree or equivalent education background, minimum 3 years of training-related working experience (technical training and/or learning and development fields);
• Demonstrated strong partnering skills and relationship-building skills;
• Demonstrated ability to lead and motivate teams, and to influence others from different levels;
• Demonstrated ability to start  and implement the work independently under the minimum guidance, and continuously improve yourself in the rapidly changing working environment;
• Demonstrated experience in assisting the delivery and communication of training and instructional design process, and with strategic thinking and analytical skills;
• Ability to be flexible with work schedule, including weekends and holidays
• Demonstrated strong verbal and written communication skills in both mandarin Chinese and English;
• Familiar with computer software including Microsoft office or Visio;
• Experience with learning management system as developer or administrator is preferred;
• Experience with electronical or mobile learning courseware development and multimedia products development is preferred.