Manager, Learning & Development

职位介绍：

迪士尼大学的使命是通过学习成就迪士尼卓越。我们为演职人员提供贯穿在职业生涯中不断学习与发展的机会以支持迪士尼公司的愿景。从入职培训到领导力养成，迪士尼大学始终是演职人员职场成长的一部分。

经理，学习与发展将领导学习与发展顾问团队为上海迪士尼度假区的人才发展和业务部门发展提供相应的服务与支持。主要职责包括领导力发展项目的设计与执行，高潜力人才项目的设计与执行，软技能培训的设计与执行，业务部门的学习需求诊断，为业务部门提供定制化的学习发展产品或解决方案，讲授领导力和软技能相关课程，设计及引导业务相关的工作坊，以及领导配合上海迪士尼度假区人才和组织战略的学习发展项目。

工作内容：

领导力

• 有效安排团队人力资源和相关流程以满足部门业务需求并监督团队高效完成工作目标
• 发展和辅导团队成员，提高团队成员的综合能力，建立积极高效协作的团队

领导力与高潜力人才项目

• 了解分析并诊断不同层级领导及高潜力人才的群体特征和发展需求
• 根据需求设计包含多种内容及形式的发展项目并管理项目以实现预期目标

软技能培训

• 能针对组织关键能力寻找并匹配市场相关课程
• 设计并教授软技能课程
• 通过发展内部讲师丰富讲师资源

定制化的业务咨询服务

• 保持对客户商业策略的高度了解；与人力资源合作伙伴和客户相互合作去制定符合客户目标的全面的学习与发展方案。
• 能够与部门领导者建立关系和信任来影响他们对学习发展策略和方案的决策。
• 引导人力资源合作伙伴和其他关键伙伴对学习进程的理解，并且帮助他们领会和支持70/20/10发展模型。
• 运用学习理论/模型，参考最佳实践/趋势，并且保持对领先方法的理解去交付影响深远的学习方案。
• 对客户和商业部门进行持续的需求评估并且能够合理安排不同的项目。

教学，引导和运营方面

• 能够教授符合客户需求的领导力项目和上海迪士尼度假区综合领导力课程中所负责的部分。
• 能根据业务部门的需求诊断业务部门挑战背后的原因，设计和引导相关工作坊以提高组织协作和运营效率。
• 设计并且提供工具和资源来支持正式培训之外的发展需求，包括吸收不同渠道和方向的的经历，去鼓励发展和学习内容的运用。
• 理解和运用参与者不同的学习风格去进行最有效的教学和创造最好的学习情景。
• 展示出对每一个参与者学习环境的真诚的关心。
• 保持对迪士尼大学课程和服务的高度专业性。
• 确定并组织需要的迪士尼大学的资源来支持工作。

我们希望您：

• 具备灵活性和在快节奏的环境下工作的能力。
• 具有强大的项目管理/咨询技能以及在不同的环境下安排时间/组织的能力。
• 了解并且有运用多种发展方法经验，包括正式培训、向他人学习和在岗的培训（70-20-10发展模型）。
• 在公司环境下为客户提供学习与发展策略（订立合同，需求分析，执行），并且在为不同的学习者调整学习内容的方面有丰富经验。
• 拥有与不同领导层，包括与高中级管理人员一同工作的经验。
• 能够教授复杂内容以及议程并能根据不同的群体来改变教学方法和风格。
• 具备出色的辅导和领导能力。
• 出色的书面以及口头沟通技巧。
• 高效的解决问题和决策能力。
• 在培训后勤方面有丰富的经验，包括时间安排，学习管理系统和运营。

• 拥有本科及以上学历
• 拥有至少八年到十年在绩效咨询，培训，学习与发展，组织发展和/或者团队发展方面的经验
• 拥有至少三年领导者的经验

Job Summary:

Manager, Learning & Development will lead Learning & Development Consultant team to provide service and support to the talent and Line of Business development in Shanghai Disney Resort. The main responsibilities include: leadership development program design and implementation, high potential talent development program design and execution, soft skill training design and implementation, conducting training analysis for Line of Business and providing learning and development solutions or products with customized services, teaching leadership and soft skill related trainings, designing and facilitating Line of Business related workshop, and leading learning and development programs related to the site talent and organization strategy.

Key Responsibilities:

Leadership

• Effectively arrange people resources and related processes to feed the needs of Line of Business and monitor the progress of the team to achieve the designed objectives within timeline.
• Providing coaching to subordinates and help them to develop, improve the overall capabilities of the team members and establish high performing team with positivity.

Learning Strategy

• Maintain a high level of understanding and knowledge of client’s business strategies; partner with HRBP and clients to develop comprehensive learning and development plans that align with the client’s goals and objectives.
• Apply learning theory/models, benchmark best practices/trends, and maintain knowledge of cutting-edge approaches in order to deliver learning solutions that drive lasting impact.
• Ongoing assessment of needs and prioritization of initiatives and projects for client(s) and business unit.

Leadership and High Potential Talent Program

• Conduct analysis and diagnose the characteristics and development needs across different levels of leaders and high potential talents.
• Design development program according to the needs identified, which including varieties of content and formats to achieve the expected goals.

Client Consulting

• Maintain an in-depth understanding of the client’s business strategies, work with HR Business Partner and clients collaboratively to design comprehensive learning and development program that aligned with the client’s goal.
• Ability to build relationships and credibility with business leaders in an effort to influence them towards a decision for Learning and Development strategy and solutions.
• Guide HR Business Partner and other key partners in understanding the learning progression and help them appreciate and support the 70/20/10 model of development.
• Understand and measure organizational readiness for comprehensive learning and development strategies within the client’s business area.
• Rigorously keep up with consulting/training industry trends to provide effective and meaningful learning solutions to client groups.

Teaching, Facilitation and Operational Aspects

• Able to teach the leadership development program that aligned with client’s needs and the related trainings in Shanghai Disney Resort leadership development portfolio.
• Able to diagnose the root cause of the Line of Business challenges upon client’s needs, design and facilitate related workshop to improve organization collaboration and operations efficiency.
• Facilitate leadership programs driven by client need and your part of the general leadership curriculum for Shanghai Disney Resort.
• Design or provide additional tools and resources that support development beyond formal training, which may include relationship- or on-the-job experiences and resources that drive development and the transfer of learning.
• Understand and utilize various participant learning styles in order to facilitate the best teaching and learning situations.
• Demonstrate a genuine concern for each participant’s learning environment.
• Maintain a high level of expertise on Disney University’s products and services.
• Identify and organize Disney University resources needed to support work.

Desired Qualifications:

• Ability to be flexible and working in a fast-paced environment.
• Strong project management/consultant skills and prioritization/organization skills for various environment. 
• Understanding and experience applying a variety of development approaches that span formal training, relationship-based, and experience-based development (70-20-10 model of development).
• Proven experience in a corporate environment consulting with clients about learning and development strategies (contracting, needs analysis, execution) and adjusting content to meet the needs of the learners.
• Proven experience working with all levels of leadership, including sr. manager and executive.
• Ability to facilitate highly complex content and agendas, adapting approach and style to a variety of audiences
• Strong partnering skills and ability to build effective relationships with diverse partners
• Demonstrated coaching and leadership skills
• Demonstrated strong written and verbal communication skills
• Demonstrated problem solving and decision making skills
• Proven experience in training logistics including scheduling, learning management system, and operations.
• Bachelor’s degree and above
• At least 8-10 years of progressive experience in performance consulting, training, learning and development, organizational development, and/or team development.
• Minimum 3 years’ experiences in leadership position.