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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Booking Advisor, M/F – Spanish Market, Fixed-Term Contract

立即申请 稍后申请 Job ID 877917BR 工作地点-国家/地区 Marne-la-Vallée, 巴黎, 法国 工作发布公司 Disneyland Paris; 发布日期 Nov. 22, 2021


Department Overview

Our Marne-la-Vallée Central Reservations Office has today over 450 employees including our Sales and Customer Relations teams. We are available every day to answer to our clients preparing their visit to Disneyland Paris. We reply to their queries and requests by telephone, email or chat, in 6 different languages (French, English, Dutch, German, Spanish and Italian).

Your missions?

You are the first contact with Disneyland Paris, you will take on the daily challenge of bringing the Disney’s magic to life via telephone/live chat and email, offering a warm welcome and the highest service standard whilst keeping a solution and sales-oriented approach.
You will manage inbound and outbound interactions with customers (individuals, trade, employees,...) through omnichannel tools (phone, email, chat...) in order to provide the most suitable solution to our customers’ needs (information, sales, reservations,...), all of this keeping in mind our Five Keys: Safety, Courtesy, Show, Efficiency and Inclusion.

In addition, you will have the following responsibilities:
  • To advise and inform our individual clients and travel agents in their respective language about all our products (stays, hotels, tickets, transport (for some markets), annual passports, excursions, dinner shows, restaurants, birthday parties, etc.) by telephone, e-mail and/or live chat.
  • Ensure customer satisfaction by managing their needs from A to Z during the entire booking process
  • Interact with our internal stakeholders (hotels, park visitor relations, etc.) and external partners for specific requests (events, medical needs, dietary restrictions, etc.)

The keys to your success?
You demonstrate a strong team spirit, you like challenges and you are motivated by sales objectives related to DLP’s products and services.
You are comfortable using the telephone, you are a proficient user of Microsoft Office (even when using several applications at the same time) and have a great sense service as well as an appetite for new technologies and social networks.
You have already demonstrated your skills during a first experience in sales or in the tourism industry.
You have excellent active listening skills and are fluent in French (C1), English (C1) and Spanish (C1) in order to be able to interact with our international customers.

Aware that our visitors come from all over the world, you know how to be flexible and are ready to make yourself available to answer their questions by adapting to our Central Reservation Office working hours (we are open 7 days a week, from 8.45 am to 8:15 pm).

Additional Information
This opportunity is for a fixed-term contract, for the following dates:
  • 17th january to 30th september 2022
You will start your new role after 6 weeks of successful training (with calls being taken from week 2).
You will be provided with DLP products knowledge, sales techniques, IT tools and systems training, as well as a personalized integration program.


关于 Disneyland Paris:

Disneyland® Paris 是让人梦想成真的地方。在这里,我们的员工在舞台或后台工作,从事数百种职业。他们的使命是:为光临我们 2 座主题乐园和 7 家酒店以及 Disney Village 的每位游客提供难忘的 Disney 体验。我们团队成员的热情和激情使我们公司成为欧洲备受好评的旅行目的地!


关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 EURO DISNEY ASSOCIES SAS,即我们称为 Disneyland Paris 的业务部门的一部分。

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