DISNEY 的 Booking Advisor, M/F – German Market, Fixed-Term or Long-Term Contract 职位 Skip Navigation
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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Booking Advisor, M/F – German Market, Fixed-Term or Long-Term Contract

立即申请 稍后申请 Job ID 805286BR 工作地点-国家/地区 Marne-la-Vallée, 巴黎, 法国 工作发布公司 Disneyland Paris; 发布日期 Nov. 23, 2021

职位介绍

Today, our Contact Center in Marne-la-Vallée has more than 450 employees, including our Sales and Customer Relations teams. We are available every day to answer our customers' questions and requests by phone, email or chat, preparing their visit to Disneyland Paris in 6 different languages ​​(French, English, Dutch, German, Spanish and Italian).

We are looking for our future talents for the German market.

Short Term positions start from the 17th january from to 30th september
Long Term positions start now as well

主要职责

You will be the first contact with Disneyland Paris, you take up the daily challenge of bringing Disney magic to life by phone / live chat, email by offering a warm welcome and a service of the highest quality offering a solution and sales oriented approach.
You manage inbound and outbound interactions with clients (individuals, groups, employees, etc.) through omnichannel solutions (telephone, email, chat, etc.) in order to provide the solution best suited to the client's needs (advice, sales, reservation, ...), while respecting the values ​​of the company: Safety, Courtesy, Show, Efficiency and Inclusion.

In addition, you will be required to:
• Advise and inform our individual customers and travel agents in their language on our products (stays, hotels, tickets, transport (for certain markets), annual passports, excursions, dinner show, restaurants, birthday party, etc.) by telephone , mails and / or live chat.
• In an increasingly competitive environment, you will ensure that your sales objectives are achieved.
• Guarantee the satisfaction of our customers by processing their requests from their wish to visit to obtaining the reservation number.
• Interact with our internal services (hotels, park visitor relations, etc.) and external services for specific requests (events, medical needs, eating habits)

理想条件

Endowed with a strong team spirit, you like to take up challenges and you are motivated by your sales objectives for Disneyland Paris products and services.
You are comfortable with the telephone, you have mastered the Microsoft Office package (with management of multiple tasks) and have a sense of welcome and service as well as an appetite for new technologies and social networks.
You have already demonstrated your skills during your first experience in sales and / or tourism.

With excellent active listening skills and in order to be able to interact with our international customers, you master fluent French (C1) and / or fluent English (C1) and imperatively fluent German (C1)
Aware that our visitors come from all over the world, you know how to be flexible and make yourself available in order to be able to answer their questions by adapting you to the opening hours of the reservations center, open 7 days a week, with working hours from 8.45 a.m. to 8.15 p.m.

其他信息

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.

Our destination is required to adhere to the conditions of the “Pass Sanitaire” which is currently mandatory for all our visitors. From the 30th of August It will be also required for some of our employees’


关于 Disneyland Paris:

Disneyland® Paris 是让人梦想成真的地方。在这里,我们的员工在舞台或后台工作,从事数百种职业。他们的使命是:为光临我们 2 座主题乐园和 7 家酒店以及 Disney Village 的每位游客提供难忘的 Disney 体验。我们团队成员的热情和激情使我们公司成为欧洲备受好评的旅行目的地!

实现梦想需要承担诸多责任。对于我们的度假村而言,长期发展必须植根于可持续发展的旅游模式。我们已经做出重要的社会和环境承诺,期待借助员工和利益相关者的积极参与,践行承诺、实现梦想。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 EURO DISNEY ASSOCIES SAS,即我们称为 Disneyland Paris 的业务部门的一部分。

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