DISNEY 的 旅游运营经理 Travel Operations Manager 职位 Skip Navigation
The Walt Disney Company: Be Part of the Story

Be Part of the Story

旅游运营经理 Travel Operations Manager

立即申请 稍后申请 Job ID 10020190 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 2022/09/27 调动类型 混合型工作模式

- 这个职位被认为是混合型工作时间的职位类型,这意味着员工将在公司指定的地点现场工作部分时间,其余的时间则是远程工作。

职位介绍

职位介绍:

作为旅游运营经理,您的主要职责是负责通过迪士尼预订中心为客人提供服务并推动和增加销售机会,与内部部门保持紧密的合作关系,以执行新产品、预订处理、查询处理、售后服务等工作。制定长期及短期战略,以确保完成各项服务指标的考核,并通过提供战略和运营方向指导来管理外部供应商的合作关系,以实现公司任务和目标。

工作内容:

  • 您将与外包预订中心相关销售和运营事宜保持密切联系,监督其销售和服务的表现,并为外包预订中心提供建设性的建议,以最大限度地提高销售和服务水平;
  • 您需要定期向高级管理层和内部合作伙伴提供状态更新和预订销售报告,包括每周、每月、每年及不定期的其它报告;
  • 您需要积极参与年度经营计划的制定及季度/月度业务回顾,提供洞悉、洞见;
  • 您需要管理外包预订中心的工作量预测和人力的安排;
  • 您需要促进外包预订中心销售的实施,完成销售指标;
  • 您需要在外包预订中心的运营和培训方面与分部的全球战略保持一致,并与内部部门保持良好的工作关系;
  • 您需要在外包预订中心内部工作人员/服务供应商、管理团队和相关部门之间进行有效和高效的沟通;
  • 在使用预订系统应用程序时,作为系统的管理人,您需要维护最新的系统用户列表并执行适当的程序。提高预订中心的运营效率,发现新的机会和系统流程的改进。

我们希望您:

  • 拥有10年以上酒店/旅游行业管理经验或同等经历;
  • 拥有5年以上销售运营领导经验,有呼叫中心运营/销售/酒店预订经验者优先;
  • 有销售执行、操作系统和流程规划方面的工作知识;
  • 较强的组织、人际和沟通能力;
  • 在战略规划和问题处理方面有丰富的经验;
  • 具备项目领导能力;
  • 能在上级领导的指导下做出决策;
  • 具有良好的中英文口头和书面沟通能力;
  • 熟练使用MS Office和Windows操作系统,熟练使用Excel、PowerPoint、Word等办公软件。

Job Summary:

The primary role is to be responsible for driving and communicating new sales opportunities and also providing guest services through Disney Reservation center. Additionally, the Manager should maintain strong partnerships with internal Line of business to implement new products, reservation handling, enquiry handling, after sales services, etc. As a Travel Operations Manager, you need to develops short and long term strategies to ensure excellent service scores and manages an external outsourced relationship by providing strategic and operational direction in order to achieve company and line of objective/initiatives and goals.

Key Responsibilities:

  • To maintain close liaison with outsourced reservation center on all related sales and operational matters. To monitor sales and services performance, and provide constructive recommendations to outsourced reservation center on maximizing sales and enhancing service level.
  • To provide status updates and periodic reservation sales reports to senior management and internal partners. This will include weekly, monthly, yearly and ad hoc reports.
  • To actively participate and provide insight into the preparation of Annual Operating Plan and Quarterly/Monthly Business Review.
  • To administer the development of call volume and capacity forecast for Disney Reservation Center’s workload and workforce planning.
  • To facilitate product sales implementation at reservation center and achieve sales KPIs assigned.
  • To align with segment’s global strategies in call center operation and training. To maintain strong working relationships with internal Line of business.
  • To communicate effectively and efficiently among outsourcer, individual cast/agent, executives and relevant Line of business.
  • To act as custodian of agents in using reservation system applications, maintain up-to-date system user list and implement appropriate procedures. To determine new opportunities and enhancements with system processes for increased operational efficiency at reservation center.

Desired Qualifications:

  • Minimum of 10+ years’ experience in a management position in the hospitality/tourism industry or equivalent.
  • Minimum of 5+ years of Operations sales leadership experience, and experience in call center operation/sales/hotel reservations
  • Working knowledge of sales fulfillment, operational systems, and process planning
  • Strong organizational, interpersonal and communication skills
  • Proven experience in strategic planning and problem solving
  • Proven ability to lead multi-functional projects
  • Independent decision-maker with higher level guidance from leader
  • Demonstrated effective verbal and written communication skills in both English and Chinese
  • Proficient in MS Office and Windows with demonstrated ability in using Excel, PowerPoint and Word


关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区,在这里,亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地,内设两座主题酒店,一个大型购物、餐饮和娱乐区——迪士尼小镇,一座百老汇风格的剧院,星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务,该度假区专为中国人量身打造了正宗地道的文化氛围和主题,淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求,包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里,游客们可以尽情放松,畅享丰富的互动体验。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai Intl Theme Park Company, Ltd.,即我们称为 Shanghai Disney Resort 业务的一部分。

This position is with Shanghai Intl Theme Park Company, Ltd.,which is part of a business we call Shanghai Disney Resort.

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定,向所有员工和候选人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff/ termination, rate of pay, and other forms of compensation, education, and training.

立即申请 稍后申请