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Be Part of the Story

Manager, Business Development OTA and E-Commerce China

立即申请 稍后申请 Job ID 10031059 工作地点-国家/地区 上海, 中国内地 工作发布公司 Hong Kong Disneyland Resort; 发布日期 2022/12/06

职位介绍

Introduction:

The main responsibilities of this position are to develop and most importantly Online Travel Agency (OTA) and e-platform partnerships, familiarize yourself with each OTA client's organizational structure, business lines, and business needs. Fully analyze the business opportunities of Hong Kong Disneyland (HKDL) on each OTA to support management and sales team in business decisions. Moreover, to establish a good relationship with customers, we can deeply form strategic cooperative relations with customers, so as to promote the in-depth level of cooperation, so as to achieve annual business indicators。

This position requires maintaining good business acumen, continuous learning and familiarity with the digital economy and OTA platform, willingness to learn new marketing methods, participation in industry development forums and activities, continuously improving HKDL's digital degree in CHINA, becoming HKDL's online platform sales expert, and driving the rapid growth and development of OTA and online platform business.

Focus on developing Ctrip relationships and establishing Joint Business Plan (“JBP”) with Ctrip. As the largest travel OTA in China, Ctrip has a large user base and focuses on mid-to-high-end customers. At the same time, it also uses resources such as air tickets, tickets, hotels, etc., and has a distribution network in CHINA and HK local and international, which will become a channel for rapid recovery after being reopened. Candidates need to fully understand Ctrip's business logic and form a joint business plan to drive OTA channel rapid growth.

Assemble and develop a team to lead business development team members to run OTA and e-platform business, manage customers and achieve targets. Coach team members to improve business skills: OTA management skills, business development and negotiation techniques. And develop colleagues to become experts in promoting travel product sales and customer management. At the same time, improve personal business development skills and customer management capabilities.

Cooperate with the Director of Business Development in China to develop the China OTA and e-platform coverage plan and actively contribute to the overall business in China.

Job responsibilities:

  • Develop JBP with Ctrip and other key platform, build deeper relationship to drive brand awareness on trade conversation.
  • Lead team members meet and exceed Annual Operating Plan (AOP) targets for their specific regions, including tickets and hotel room-night.
  • Develop programs to conduct regular trade education for trade partners with the assistance of direct or indirect reports. Prepare written reports, updated account information, trade and competitors’ intelligence to Director, Business Development, China.
  • Coach and develop direct and indirect reports’ capability in planning and execution of trade projects.  Establish KPI to measure team’s performance.

Job requirements:

  • Bachelor Degree holder in business or related discipline.
  • At least 8 years of experience in eCommerce, Travel and / or Hospitality Background in China travel e-platform will be a plus
  • Strong customer management skills, in-depth insight into customer business needs, development planning, matching HKDL products and resources, and achieving annual business indicators.
  • Good awareness of the digital economy, and at the same time be able to professional digital platform business knowledge, for traffic management and sales conversion has personal special capabilities
  • Outstanding negotiation skills to manage a portfolio of trade accounts across multiple sales regions
  • Interpersonal skills of negotiation, relating and building rapport are of utmost importance
  • Fluent Mandarin is necessary to perform this job to communicate both external partners and members of OTA and Fliggy platform. 
  • Regular Chinese domestic business travel is expected for this role.

The Walt Disney Company is committed to creating a healthy and safe workplace environment for our employees. As part of this ongoing effort, the company encourages newly hired employees to be fully vaccinated against COVID-19 before onboarding.



关于 Hong Kong Disneyland Resort:

香港迪士尼乐园度假区可以为不分年龄、不分国籍的游客提供难以忘怀、充满独特性的迪士尼体验。香港拥有世界第五大的迪士尼乐园度假区。这个城市充满了活力、洋溢着各式各样不同的文化,为我们的幻想工程师在创建各种娱乐项目时激发出无尽灵感,由此创建了独特的香港迪士尼乐园度假区。

香港迪士尼乐园共有以下七个主题乐园:Adventureland、Fantasyland、灰熊山谷、Main Street U.S.A.、迷离庄园、Tomorrowland 和反斗奇兵大本营。这些乐园设有各种主题景点、娱乐活动、互动体验、美食餐厅、纪念品商店、零食摊。另外,每日还举行游行和夜间庆祝活动。度假区还有三间主题度假酒店:香港迪士尼乐园酒店、迪士尼探索家度假酒店和迪士尼好莱坞酒店。

到目前为止,香港迪士尼乐园酒店已招待了上百万名游客。根据香港旅游发展局年度统计报告,自 2006 年起,香港迪士尼乐园已成为香港前五最受欢迎景点之一。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 TWDC (China) Ltd.,即我们称为 Hong Kong Disneyland Resort 业务的一部分。

This position is with TWDC (China) Ltd.,which is part of a business we call Hong Kong Disneyland Resort.

公司规定向所有员工和申请人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、精神或肢体残疾、怀孕、民族/种族、外侨工人身份、传染病菌携带者身份、或法律规定的其它类别。 此政策涵盖但不限于员工的聘任和雇佣、升职、降职、调动、临时解雇、解除雇佣、工资水平和其它薪酬形式、教育和培训。

It is the policy of the Company to provide equal opportunity for all employees and applicants for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status, or any other category of persons to the extent provided by law. This policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff, termination, rate of pay, and other forms of compensation, education, and training.

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