DISNEY 的 Lead, Merchandise (Front of House &Heart of House) 职位 Skip Navigation
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Lead, Merchandise (Front of House &Heart of House)

立即申请 稍后申请 Job ID 932818BR 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 2023/11/20


Lead, Merchandise is responsible for leading one shift of H/H, meeting the standard of daily operation, and ensuring guests to gain good shopping experience. Lead participates in daily operation, including assisting Guest Service Manager to ensure guests to gain excellent service and shopping experience, support H/H team development, visual merchandising execution and policy follow up.


  • Arrange different job rotation during daily work for H/H, including door greeting, cashier, tailor-made service, inventory management, visual merchandise and other jobs;
  • Coach Cast Members and give feedback and motivate their working morale;
  • Build up good relationship with other lines of business to provide excellent service to guests;
  • Ensure stores daily operation with smooth opening and closeing;
  • Familiarity with operational priorities;
  • Have a sense of loss prevention, actively participate in maintaining accurate inventory;
  • Be able to prioritize guests’ needs and be equipped with priority management and detail-oriented;
  • Listen and accept constructive feedback and make improvements;
  • Ensure H/H to follow dress code according to Disney standards’;
  • Perform additional duties as directed by leaders.
Based on business needs and Cast Members’ credentials, below tasks will be assigned from time to time.
  • Support guest flow in general, including in different locations;
  • Assist guests with directions, answer questions, provide information and solutions as needed;
  • Support cleaning work areas and guest areas;
  • follow safety and identify risks’;
  • Assist with other tasks (including but not limited to merchandise packing, merchandise handling, etc.);
  • Ensure the cleanliness of Shanghai Disney Resort and remove trash from the floor in a timely manner;
  • Handle cash or process POS in other LOBs ( *applicable to cash-handling/POS related jobs only).


  • Preferred those with one year above working experience in the company (Retail, F&B, Hotel, etc.);
  • Good communication skill (Proactively interact with guests, talk and build connection with peers and leaders);
  • Provide courtesy to our guests with good communication skills and a service mindset;
  • A team player and be able to resolve problems individually;
  • Energetic, patient, positive, proactive;
  • Flexible and adaptable (Working in an outdoor for extended periods environment with varying shift times is required);
  • Be able to handle challenging situations and be able to perform multiple tasks at one time;
  • The role will obtain certificate or qualification(s) required for performing the job, and complete and pass all post-employment training and assessments (including but not limited to On-Job-Training);
  • Using simple office software (Excel, PowerPrint, Word);
  • Follow superiors' allocation of work to different stores.


Employment Benefits:
  • Salary: your salary consists of a base salary + service bonus + floating year-end bonus
  • Social Insurance: You are entitled to five social insurances and one housing fund
  • Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
  • Catering subsidy: You are entitled to one free meal per day on days that you are working
  • Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
  • Vacation: You are entitled to paid annual leave and paid sick leave
  • Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
  • Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Health checkup: You are entitled to a free health checkup once a year

Learning and development opportunities:
  • Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
  • Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
  • Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.

Application Process:

Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

Work Location:

You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.

关于 Shanghai Disney Resort:


关于 The Walt Disney Company:

The Walt Disney Company(及其分公司和附属公司)是一家行业领先的多元化国际家庭娱乐和媒体企业,拥有以下业务板块:Disney Entertainment,ESPN,Disney Parks 以及 Experiences and Products。从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,Disney 非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。Disney 的精彩故事、生动人物形象以及丰富体验吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai International Theme Park Company Limited,即我们称为 Shanghai Disney Resort 业务的一部分。

This position is with Shanghai International Theme Park Company Limited,which is part of a business we call Shanghai Disney Resort.

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。


Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff/ termination, rate of pay, and other forms of compensation, education, and training.

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