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IT Technology Analyst

稍后申请 职位ID 621222BR 工作地点-国家/地区 上海, 上海, 中国 工作发布公司 华特迪士尼公司 (公司) 发布日期 2018/12/17


Principal job function

The candidate will work with corporate technology team in the design, implementation and support of modern Audio and Video equipment, Video Conferencing System and Managed Print Solutions. The incumbent will be responsible for the support of the said equipment on a daily basis to ensure smooth operations.

As a secondary function, the incumbent is to assist in the design, development and implementation of system solutions related to internal IT requirements, which includes monitoring, reporting, automating IT jobs and tasks. This will include implementing new features and enhancements to existing systems as well as investigating or utilizing new technologies to solve business operations problems.



Depending on assignment, duties may include, but are not limited to the following:

  • Build and maintain a reporting mechanism to centralize the monitoring efforts for IP telephones/printers/Audio Video Equipment etc.
  • As back up to the Telecom team and assist in IP telephone system setup and troubleshooting.
  • Monitor and respond to actionable system alerts with automated fixes.
  • Work with Service Desk and respond to the escalated tickets.
  • Update and maintain “IT Service Tickets”.
  • Publish solutions to the incidents on Disney IT community platforms.
  • Maintain and enhance existing automation tools or scripts as needed.
  • Participate in Problem Management and ensure the solutions/alternatives to the “problems” meet the service delivery agreement.
  • Be part of Change Management for ongoing IT operation planning and coordination.
  • Prepare detailed technical specifications for system enhancements or project assignments.
  • Comply with Corporate security guideline to maintain a secured IT environment.
  • Apply changes to IT systems or procedures according to Change Management standard.
  • Introduce new systems and ensure all support information are well documented in accordance to Disney IT Standards.
  • Identify, evaluate and improve existing IT processes that can be enhanced by automation.

  • Maintain IT asset inventory for supported offices.
  • Enforce corporate standards for hardware and software procurement and operation.
  • Enforce compliance with various local legislative requirements from an IT perspective including software licensing.



  • Bachelor degree in Computer Science or equivalent qualification.

Professional Qualification (Optional)


  • With minimum 3 years of experience on Audio and Video system support and design, including video conferencing system.
  • Experience on any Meeting Room Booking system is an advantage.
  • Experience on Extron Globalview a plus.
  • Experience on any video conferencing system, including room decoration, system design, implementation, configuration.
  • Recognized as a subject matter expert on Audio, Video system and proficient in monitoring, configuration, tuning, and troubleshooting AV systems.
  • Knowledge in Cisco UC platform, including ability to perform basic setup, configuration, and troubleshooting.
  • Knowledge in network fundamentals including DNS, TCP/IP, HTTP, and Sub-netting.
  • Experience in technical root cause analysis and work out the solutions for potential software defects, production, performance or user-impacted issues.
  • Ability to synthesize robust and cost-effective technical solutions against customer requirements.

  • Excellent oral and written English and Chinese (Putonghua)

Others attributes/requirements
  • Proven IT support and delivery skills
  • Methodical, disciplined approach
  • Aptitude for technology
  • Analytical & problem solving skills
  • Excellent interpersonal skills
  • Cultural sensitivity
  • ITIL/PMP certification is a plus

关于 华特迪士尼公司 (公司):


关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属 华特迪士尼(中国)有限公司, 即我们称为 华特迪士尼公司 (公司) 的业务部门的一部分。