DISNEY 的 Host/Hostess, Table service restaurant (waiter/waitress) 职位 Skip Navigation
The Walt Disney Company: Be Part of the Story

Be Part of the Story

Host/Hostess, Table service restaurant (waiter/waitress)

立即申请 稍后申请 Job ID 577277BR 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 2022/07/21

职位介绍

Host/Hostess, Table Service Restaurants is responsible for greeting and interacting with our guests in a positive and friendly manner following the guest service model. This role assists guests and cast members with directions, entertainment, show event schedules, and other information or assistance as needed to provide excellent guest and cast services. This role involves working in one or more of the following positions: Greeter, Assignor, Seater, and Cashier.

主要职责

  • Greeter – Assist Guests with directions, event schedules and other information and assistance as needed to provide excellent Guest service. Record Guest information, quote accurate times based on dining room status and staffing levels, check in guests into the restaurant
  • Assignor - Assign open tables to Guests, remain aware of dining room status at all times (necessary to quote accurate estimated wait times, communicate with podium staff, management, photo pass, etc.)
  • Seater - Escort Guests to their tables, maintain menu cleanliness, monitor restaurant lobby. Retrieves high chairs and boosters for little Guests.
  • Cashier – Greets and takes the Guest’s order, enters the order into the system, verifies the Guest’s order by repeating the total order back to the Guest. Assembles the Guest’s order and receives monies for payment. Should have cash handling capabilities and be able to count back change. Read POS tickets to fill guest’s orders for take-out and dine in. Responsible of maintaining accurate cashier’s fund and complete end-of-day administrative duties
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
  • Support guest flow in general, including in different locations
  • Assist guests with directions, answer questions, provide information and solutions as needed
  • Support cleaning work areas and guest areas
  • Assist logistics and stocking
  • Keep Shanghai Disney Resort clean by picking trash
  • Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

理想条件

  • Demonstrated excellent Guest Service and service recovery abilities
  • Able to make independent decisions for our Guests
  • Good computer skills and excellent handling with cash

基本条件

  • High school or above required. College degree preferred

其他信息

Employment Benefits:
  • Salary: your salary consists of a base salary + service bonus + floating year-end bonus
  • Social Insurance: You are entitled to five social insurances and one housing fund
  • Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
  • Catering subsidy: You are entitled to one free meal per day on days that you are working
  • Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
  • Vacation: You are entitled to paid annual leave and paid sick leave
  • Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
  • Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Health checkup: You are entitled to a free health checkup once a year

Learning and development opportunities:
  • Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
  • Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
  • Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.

Application Process:

Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

Work Location:

You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.


关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区,在这里,亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地,内设两座主题酒店,一个大型购物、餐饮和娱乐区——迪士尼小镇,一座百老汇风格的剧院,星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务,该度假区专为中国人量身打造了正宗地道的文化氛围和主题,淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求,包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里,游客们可以尽情放松,畅享丰富的互动体验。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai International Theme Park Company Limited,即我们称为 Shanghai Disney Resort 业务的一部分。

This position is with Shanghai International Theme Park Company Limited,which is part of a business we call Shanghai Disney Resort.

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定,向所有员工和候选人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病原携带者身份或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。

Specific benefits vary between different roles and may be adjusted according to company policy. Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

It is the policy of the Company to provide equal opportunity for all employees and candidates for employment without regard to race, religion, color, sex, family status, sexual orientation, national origin, age, marital status, covered veteran status, intellectual or physical disability, pregnancy, nationality/ethnicity, migrant worker status, carrier of infectious diseases status or any other category of persons to the extent provided by law. The “Equal Employment Opportunity” in this policy extends, but is not limited, to recruitment and employment, promotion, demotion, transfer, layoff/ termination, rate of pay, and other forms of compensation, education, and training.

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