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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Host/Hostess, Disney Concierge Services

立即申请 稍后申请 Job ID 577340BR 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 Nov. 15, 2021

职位介绍

Disney Concierge Services (DCS) host/hostess is responsible for providing exclusive, convenient and efficient services to Disney Concierge Services guests. Be proactive with guests to answer questions and be flexible in handling the guest situation. Interact constantly with guests and Cast Members to create Disney memories for our guests.

主要职责

  • Ensuring safety is the priority focus
  • Always work in accordance with Disney’s four keys to provide excellent Disney services to Disney guests
  • Call the Disney Concierge Service guest in advance to confirm the meeting location and meeting time as well as the reminder for experiencing the park
  • Use all the Concierge Service systems proficiently to process related enquiry, tickets, issue DPA and other reservations for Concierge Service guests. The system includes not limited to Galaxy, ResPAK, Opera, and etc.
  • Assist guests in planning their visit as well as to provide professional advice based on the group's situation
  • Run cross the park to offer convenient, thoughtful and efficient service to guests purchasing Disney Concierge Service
  • Ensure safety and orders of Parade and Nighttime Spectacular operations to enhance guests’ experience
  • Interact with the Guest actively in the call and introduce all the benefits to convert the call intothe order,contribute efrts to increase and hit the financial target for Premier Tour Services
  • Be proactive withguests to answer questions and be flexible in handling the guest situation during the call
  • Handle the guest complain, be proactive to answer questions and be flexible in handling the guest situation
  • Fill in the daily handover form, collect all guest feedback and interact constantly with on-duty Lead. Complete all the necessary procedure for opening and closing lead
  • Interact constantly with guests and Cast Members and create Disney memories for our guests
  • Wisely and properly handle any emergent situations
  • Deal with any guest situation professionally and friendly
  • Be able to complete other relevant work on leadership arrangements
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
  • Support guest flow in general, including in different locations
  • Assist guests with directions, answer questions, provide information and solutions as needed
  • Support cleaning work areas and guest areas
  • Assist logistics and stocking
  • Keep Shanghai Disney Resort clean by picking trash
  • Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)

理想条件

  • Physical demand includes prolonged outside activities in diverse weather conditions
  • Physical demand includes prolonged standing
  • Can work under pressure in a fast paced environment
  • Punctual and team work mindset
  • Demonstrated strong partnering skills
  • Passion in delivering top-level services
  • Energetic, patient, positive, proactive
  • Demonstrated capability of communication and coordination
  • Be able to face emergencies calmly and handle them
  • Computer Literacy (Word, Excel, PowerPoint, Outlook)
  • Working schedule: Shanghai Disney Resort Cast Members might be scheduled to work shifts on nights, weekends and holidays. Adapt to working in different locations flexibly with different shifts and in prolonged outdoor working environment

基本条件

  • Multilingual other than fluent Mandarin and English is a plus
  • Major in hospitality is preferable
  • Obtain certificate/qualification(s) required for performing the job, and complete and pass all post-employment trainings and assessments (including but not limited to On-Job-Training)

其他信息

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.
* Specific benefits vary between different roles and may be adjusted according to company policy.
* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

Employment Benefits:
  • Salary: your salary consists of a base salary + service bonus + floating year-end bonus
  • Social Insurance: You are entitled to five social insurances and one housing fund
  • Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
  • Catering subsidy: You are entitled to one free meal per day on days that you are working
  • Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
  • Vacation: You are entitled to paid annual leave and paid sick leave
  • Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
  • Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Health checkup: You are entitled to a free health checkup once a year

Learning and development opportunities:
  • Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
  • Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
  • Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.

Application Process:

Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

Work Location:

You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.

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关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区,在这里,亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地,内设两座主题酒店,一个大型购物、餐饮和娱乐区——迪士尼小镇,一座百老汇风格的剧院,星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务,该度假区专为中国人量身打造了正宗地道的文化氛围和主题,淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求,包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里,游客们可以尽情放松,畅享丰富的互动体验。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai International Theme Park Company Limited,即我们称为 Shanghai Disney Resort 的业务部门的一部分。

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定,向所有员工和候选人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。

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