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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Help Desk L2 Windows-Mac Admin (Expression of Interest)

立即申请 稍后申请 21CF 现任员工和自由职业者/承包商请在此处申请 职位ID R10010733 工作地点-国家/地区 格林尼治, 康乃狄克州, 美国 工作发布公司 Blue Sky Studios; 发布日期 Apr. 29, 2020

职位介绍

OVERVIEW OF THE COMPANY

Blue Sky Studios

We are a collection of enduring brands and iconic, unforgettable characters. We create content for audiences big and small, reaching billions of people every day. Most of all, we are many individuals, each uniquely talented, each a critical piece to our puzzle, who collectively become a power. Desire to thrill and engage? Join us as we engage and inspire.

JOB DESCRIPTION

The Help Desk Level 2 Mac and Windows Administrator is focused on Mac and Windows support for our digital animation studios.

The Blue Sky Studios Help Desk provides Level 1 and Level 2 support our 600+ seat digital animation studio. This position receives direction from the Help Desk Coordinator and Workstation Services Platform Lead, and reports to the Head of Systems. Help Desk administrators work closely with the department’s systems administration staff for daily task assignments and priorities.

Essential Functions/Responsibilities: 

Primary responsibilities include:

  • Level 2 support for 600+ Mac and Windows workstations and laptops, including monitors, tablets, printers, peripherals, and applications.
  • Computer and data security, including encryption and anti-virus updates.
  • Installation image management, including pre- and post-imaging procedures.
  • Workstation diagnostics and repair.
  • Documenting and troubleshooting procedures for Level 1 Help Desk administrators.
  • Patching network connections and digital telephones (from network switch to desktop).
  • Configuring, maintaining and troubleshooting printers and print clients.
  • Maintaining inventories of software, hardware, peripherals, and printer toner.
  • Configuring and troubleshooting user accounts and home.
  • Configuring and troubleshooting remote access.
  • Training users on basic computer and applications use.
  • Thorough record keeping and documentation as required.
  • Other projects, and duties as may be required or assigned.

Secondary responsibilities include:

  • Level 1 Mac and Windows Support.
  • Experience with CentOS/Red Hat Linux support is a plus.
  • Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with Studio staff and with the public.

Qualifications:

Education and Experience

  • Three to five years Help Desk experience supporting Mac and Windows at a university help desk, business or production environment.
  • Experience administering computers in a multi-platform production environment is a plus.

Skills, Abilities, Special Licenses or Certificate:

The Help Desk Administrator position requires the ability to service a wide range of technologies, including but not limited to:

  • Hardware installation and troubleshooting:
    • Apple Mac mini, MacPro, MacBook Pro.
    • HP and Dell workstations and laptops.
    • Monitors including HP Dream Color, Wacom Cintiq, and Hyundai Stereo monitors;
    • Wacom Intuos tablets;
    • Xerox and HP printers, scanners, faxes.
  • Operating system installation and configuration:
    • MacOS and IOS;
    • Windows 7 and 10;
    • Experience with CentOS or Red Hat Linux is a plus.
  • A proven technical aptitude, indicated on resume and supported by references.
  • Independent worker with good task and time management skills.
  • Focused, with strong attention to detail.
  • Ability to relate to and effectively communicate with all levels of employees.
  • Process oriented, but flexible around business needs.

Working Conditions and Environment/Physical Demands:  

  • Office working environment
  • Systems provides IT support for our 24/7 Animation Studio. Flexible working hours and overtime are required, including early morning, late evening and some weekends to support maintenance and production cycles.
  • Walking/bending/sitting
  • Lifting of up to 50lbs on a regular basis.  
  • Experience moving pallets on a pallet jack, is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.



关于 Blue Sky Studios:

90 多年以来,The Walt Disney Studios一直是 the Walt Disney Company 的发展基石。现在,我们的工作室为全球消费者制作优质电影、音乐和舞台剧。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Blue Sky Studios,即我们称为 Blue Sky Studios 的业务部门的一部分。

Blue Sky Studios 奉行机会均等原则。所有应聘者,不论种族、肤色、宗教信仰、性别、民族出身、性取向、性别认同、残疾状况或受保护的退伍军人身份,均有机会获得聘用。Disney 营造健康向上的企业文化,确保每个人的想法和决策都能帮助我们发展、革新、创作出色故事,同时紧跟日新月异的时代步伐。

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