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Be Part of the Story

Help Desk Admin (Expression of Interest)

立即申请 稍后申请 21CF 现任员工和自由职业者/承包商请在此处申请 职位ID R10010734 工作地点-国家/地区 格林尼治, 康乃狄克州, 美国 工作发布公司 Blue Sky Studios; 发布日期 Apr. 29, 2020



Blue Sky Studios

We are a collection of enduring brands and iconic, unforgettable characters. We create content for audiences big and small, reaching billions of people every day. Most of all, we are many individuals, each uniquely talented, each a critical piece to our puzzle, who collectively become a power. Desire to thrill and engage? Join us as we engage and inspire.


The Help Desk Administrator provides Level 1 and Level 2 support for the animation studio. The successful candidate will have proven technical ability, indicated on his resume and supported by technical job references. This position reports to the Technical Coordinator and the Head of Systems and works closely with the department’s systems administration staff for daily task assignments and priorities.


Essential Functions/Responsibilities:

  • Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with Studio staff and with the public.

  • The Help Desk Workstation Administrator position provides Level 1 and 2 sustaining support for our 500+ seat digital animation studio, including but not limited to:

    • 375+ CentOS Linux workstations (v6.5).  

    • 275+ Mac OS X workstations, laptops and servers (OS X 10.8, 10.10).

    • 175+ Windows workstations and laptops (Windows 7). 

    • Maintaining the stability, functionality and performance of the Studio's desktop computer environment, including but not limited to: 

      • Troubleshooting authentication (Active Directory, NIS), network storage (NFS, CIFS) and network connectivity issues (TCPIP, DHCP, DNS); 

      • Workstation security, including anti-virus reporting and remediation (Symantec End Point Protection);

      • Client data backup and restore (EMC Networker, Windows My Documents sync, OS X portable home); 

      • Configuration and image management.

      • Installing and troubleshooting integration issues with desktop and production applications.

      • Patching network connections and digital telephones (switch to desktop).

      • Maintaining inventories of software (media and licenses), hardware, and printer toner.

      • Maintaining printers and printer clients, including distributing printer toner; configuring and troubleshooting printers.

      • Configuring and troubleshooting user accounts and home directories for Linux, Mac and Windows.

      • Configuring and troubleshooting remote access.

    • Training users in the proper use of applications and peripherals. Experience with Wacom tablets is a plus.

    • Thorough record keeping and documentation as required.

    • Other projects, and duties as may be required or assigned



 Education and/or Experience Required:

  • Minimum of an Associates degree in a related field and/or a combination of Education and experience that would be equitable to that level of professionalism, problem solving and analytical skills,

  • 2 + year IT experience in a business or production environment.  Specifically: Previous experience in customer support, computer operations, system administration, or a related area.

  • Prior experience administering workstation technology in a multi-platform production environment is a plus.


Skills, Abilities, Special Licenses or Certificate:  

  • The Help Desk Administrator position requires the ability to service a wide range of technologies, including but not limited to: 
  • Hardware installation and component troubleshooting:

    • Apple iMac, Mac mini, MacPro, MacBook and MacBook Pro;

    • HP zSeries workstations; 

    • HP monitors including HP DreamColor and Hyundai Stereo monitors;

    • Wacom Intuos and Cintiq tablets;

    • HP and Xerox printers, scanners, faxes;

    • Nvidia and AJA graphics cards,

  • Operating system installation and configuration:

    • CentOS; experience with Fedora and BSD is a plus;

    • Apple OS X;

    • Windows 7, Windows server experience is a plus;

  • Application installation and configuration:

    • Browser-based email clients; experience with Zimbra Productivity Suite is a plus;

    • Microsoft and Apple business and productivity applications, including Office, Project, iWorks

    • Adobe Creative Suite;

    • Video production and playback applications, including QuickTime Pro, Final Draft, Fluendo.

  • A proven technical aptitude, indicated on resume and supported by technical references.

  • Strong attention to detail.

  • Ability to relate to and effectively communicate professionally with all levels of employees.

  • Process oriented, but flexible around business needs.


Working Conditions and Environment/Physical Demands:  

  • Office working environment

  • Systems provides IT support for a 24/7 Animation Studio:  Flexible working hours and overtime required, including early morning, late evening and some weekends to support maintenance and production cycles.

  • Walking/bending/sitting

  • Lifting of up to 50lbs on a regular basis.  

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities associated with it. Blue Sky Studio management reserves the right to amend and change responsibilities to meet business and organizational needs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

关于 Blue Sky Studios:

90 多年以来,The Walt Disney Studios一直是 the Walt Disney Company 的发展基石。现在,我们的工作室为全球消费者制作优质电影、音乐和舞台剧。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Blue Sky Studios,即我们称为 Blue Sky Studios 的业务部门的一部分。

Blue Sky Studios 奉行机会均等原则。所有应聘者,不论种族、肤色、宗教信仰、性别、民族出身、性取向、性别认同、残疾状况或受保护的退伍军人身份,均有机会获得聘用。Disney 营造健康向上的企业文化,确保每个人的想法和决策都能帮助我们发展、革新、创作出色故事,同时紧跟日新月异的时代步伐。

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