DISNEY 的 Guest Service Manager, Merchandise 职位 Skip Navigation
The Walt Disney Company: Be Part of the Story

Be Part of the Story

Guest Service Manager, Merchandise

立即申请 稍后申请 Job ID 876072BR 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 Feb. 15, 2022


The Guest Service Manager is responsible for the daily operation of stores, to ensure the operating area achieves goals, providing world-class level of guest service and achieving financial targets.


  • You will serve as the leader of a store or a branch of a big store;
  • You will ensure safe environment for all Cast Members and guests, following Shanghai Disney Resort safety procedures;
  • You will follow basic Disney quality standards, create positive working environment for all Cast Members using Disney leadership;
  • You will encourage and support the development of store lead, trainer and Host/Hostess, support new Cast Members onboarding training and existing Cast Members on job training;
  • You will recognize Cast Members for their excellent guest service and give them positive and constructive feedback. Serve as the role model of the store;
  • You will be in charge of Cast Members’ performance managing Disney standards;
  • You will use the Disney Five Keys Basics to provide excellent guest service; Safety, Courtesy, Inclusion, Show and Efficiency;
  • You will ensure Disney Visual Merchandising display standards;
  • You will monitor stock inventory, ensuring sufficient products on the floor;
  • You will be in charge of loss prevention, inventory managing and data analyzing with the team;
  • You will manage shift arrangements and working hours and ensure staffing levels within the budget;
  • You will make sure all team members follow related standards and procedures;
  • You will support and localize innovation, supervise the effect on Cast Members and the guest experience and procedure improvement;
  • You will communicate and partner within and across lines of business, including other area leaders, peers, Location Planning, vendors and related supervision departments to ensure smooth day-to-day operations;
  • You will support innovation, and you will organize events or activities within the store;
  • You will be able to find new business opportunities, analyze sales data to improve sales and guest service.


  • 4 or more years of experience in visitor services (food and beverage or retail industry).
  • 2 or more years of leadership experience with a high level of leadership skills.
  • Experience and competency in customer service.
  • Ability to work collaboratively with good interpersonal skills.
  • Adaptability and willingness to develop themselves and others;
  • Ability to be flexible with work schedule (early morning and night shifts, including over night shifts and shifts in holidays and weekends, extended hours in peak season) and work location (indoor, outdoor and specialty stores throughout park and town);
  • Efficient computer skills (Excel, Word, Power Point) and communication skills in fluent Mandarin, both written and verbal. Fluent English is preferred;
  • Experience or qualification in retail or service industry will be highly regarded;
  • Able to work independently and to make decision in different situations;
  • Strong organizational and time management abilities;
  • Proven ability on monitoring and effective use of resources to implement daily core operation;
  • College’s degree and above, Bachelor’s degree preferred.


Keyword: SHDRprofessional

关于 Shanghai Disney Resort:


关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

這個職位隸屬於 Shanghai International Theme Park Company Limited,其所屬的業務部門是 Shanghai Disney Resort。

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。


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