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Executive, Direct to Consumer Servicing (1-year contract)

立即申请 稍后申请 Job ID 867000BR 工作地点-国家/地区 新加坡 新加坡; , 新加坡 工作发布公司 Disney Media & Entertainment Distribution; 发布日期 Sep. 28, 2021

职位介绍

Responsible for the creation and delivery of digital assets to Disney’s Direct to Consumer Services (including but not limited to Disney+ and Disney+ HotStar). The servicing orders include, both Disney own and 3rd party acquired titles including catalogue and currents episodic, feature, and shorts. The team is responsible in working with multiple internal stakeholders and vendors to ensure assets are localized, processed, packaged, and delivered to the highest quality in time for the services. The individual must have relevant experience of content production, localisation, mastering and digital distribution. Demonstrating excellent customer focus and communication skills, the ability to multi-task and remain calm under pressure is essential.

主要职责

  • Raise accurate and timely orders to commission the creation and delivery of audio, video, timed text descriptive metadata and creative arts for specific titles across multiple languages, recognizing unique requirements for each while ensuring creative consistency and cost control
  • Liaise with internal colleagues and clients to plan schedules that are appropriate to the license start date, broadcast schedule or first availability date
  • Research and export metadata documentation and poster arts/thumbnails from various Disney systems, such as Wonderland DMDC and BOLT, and accurately input data into BOLT and any other Disney systems as required
  • Liaise with the Content teams and to work with 3rd party licensors/distributors to acquire assets required to be processed for the services
  • Raise accurate and timely purchase/work orders, process vendor invoices and resolve invoice queries
  • Provide schedules to the partner vendors, and control the logistic flow by monitoring and tracking assets and production movement, end to end workflow process of all requests to ensure that the assets are processed in time for delivery to the platforms
  • Action rejections and recall notifications and update/replace materials as required
  • Resolve metadata integrity issues across stakeholders
  • Update and maintain records to reflect current delivery status of materials and specifications
  • Update and maintain dubbing scripts and/or subtitling file database
  • Coordinate with the Library team and other production team to make sure all assets are registered and kept in correct manner
  • Track details of all the operational problem, investigate and provide solutions
  • Ensure that documentation of all aspects of standard operational procedures is kept and up to dated, and continue review to improve standard operating procedures
Communication Requirements:
  • Excellent communication and interpersonal skills
  • Listens and asks questions to ensure understanding
  • Conveys relevant information in a candid and timely manner
  • Communicate with internal and external clients throughout APAC, and interacts well with people who have different backgrounds and work styles
  • Handle inquiries and complaints regarding any operation or technical issues from both internal and external parties, and provide solutions by working with the appropriate stakeholders
  • Establish maintain a good working relationship with external vendors

理想条件

  • Bachelor's degree or equivalent
  • At least 2 years of experience in a television or media company
  • Thorough experience of content localisation, production, mastering and digital distribution.
  • Effective oral and written English skills
  • Prefer having language ability assigned to the territory
  • Client servicing experience preferred
  • Able to prioritize effectively & adopt flexible approach to different tasks
  • Ability to work effectively under pressure
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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关于 Disney Media & Entertainment Distribution:

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 The Walt Disney Company (Southeast Asia) Pte. Limited,即我们称为 Disney Media & Entertainment Distribution 的业务部门的一部分。

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