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Assistant Store Manager

稍后申请 职位ID 700478BR 工作地点-国家/地区 上海, 上海, 中国(大陆) 工作发布公司 迪士尼商店 发布日期 2019/09/03

职位介绍

Disney Store, China is a delightful, world-class place of products and experiences that bring Disney’s very best stories to life.
We generate growth and embrace every opportunity to make our guests, and each other, smile, laugh and dream.

We believe…
  • Storytelling is Our Legacy
  • Exceptional Guest Service is Our Standard
  • We Insist on Quality, Value and Innovation
  • Continuous Improvement Drives Success
  • Integrity and Transparency Guide Us
  • Challenge Brings Possibilities

主要职责

Loss Prevention:
  • Develop pro-active approach to all dishonesty issues by monitoring patterns and taking corrective action.
  • Continually review and analyze company processes to reduce shrink exposure and improve Guest Service.
  • Partner with Home Base departments, Inventory Control, Merchants, Operations, Employee Relations and Legal Counsel as appropriate.
  • Develop and implement Loss Prevention Training Programs.
  • Conduct operational audits to confirm compliance to all required Loss Prevention programs. Track performance and report findings and recommendations to Store Operations and other Home Base departments as appropriate.
  • Support security needs related to 3rd party guarding, theft issues and talent and/or special events.
  • Responsible for Physical Security methods and systems.
  • Support new store design/remodel team in evaluating security/LP risks.
  • Ensure Distribution Center policies and Procedures support appropriate shrink reduction controls.
  • Develop and manage enterprise exception reporting tools for both stores to reduce loss exposure.
  • Act as liaison to Corporate Security and Crisis Management Departments.

Safety:
  • Develop pro-active, analytical approach to safety issues by monitoring data to identify trends for corrective action.
  • Oversee safety awareness programs and audits.
  • Manage Safety Programs that support General Liability and Product Safety initiatives.
  • Conduct operational audits to confirm compliance to all required safety programs. Track performance and report findings and recommendations to Loss Prevention, Corporate Risk Management and Store Operations.
  • Develop and provide timely and relevant business-specific safety communications and topics. Utilize Safety communication collateral and ensure safety communication is current.
  • Oversee maintenance related safety corrections.
  • Support new store design/remodel team in evaluating safety.
  • Responsible for keeping current with new or revised safety regulations to ensure on-going compliance.
  • Acts as liaison to Corporate Risk Management & Safety Departments.
  • Manage Emergency Preparedness and Business Contingency Planning efforts.

Administration:
  • Manage and prioritize information flow and activities within the department.
  • Analyze all point of sale reports timely and investigate/report as appropriate.
  • Develop and manage enterprise case management system (PPM) - ensure case reports and LP/Safety statistical reports are updated and completed in a timely manner.
  • Provide senior team monthly KPI reporting.
  • Monitor stock loss data to develop appropriate action plans and programs.
  • Manage expenses to achieve department fiscal budget goals.

基本条件

Training:

Foster a sense of teamwork throughout The Disney Store China organization.

Ensure The Disney Store China policies and procedures support corporate guidelines and are added, updated and enforced.

Educate and empower store management regarding Loss Prevention, Fraud review, Safety, Crisis Management and Business Continuity procedures.

Develop and direct field based training materials to support New Hire, and annual training needs.

Update other Home Base departments on all appropriate issues.

Store Operation:

· Encourages the use of innovation, creative language, technology and product to bring stories to life for internal and external Guests.

· Shares knowledge, enthusiasm and passion for the Disney brand with internal and external Guests.

· Coaches others to achieve results through a sense of purpose, a spirit of cooperation and personal growth.

· Maps product placement to ensure adherence to display guidelines, fits Store architecture and contributes to the overall story being told.

· Ensures that Store is neat, clean, organized and that all maintenance issues are addressed in a timely manner.

· Promotes an environment that is inclusive of all Cast Members and the talents that they bring.

· Supports and participates in initiatives that give back and have a positive impact on the internal (Store) community and the external community.

· Adheres to all Company directives which promote the protection and preservation of the environment.

· Develops innovative ideas and encourages creative thinking for establishing best practices that will enhance the environment.

理想条件


Education:
  • Bachelor degree or commensurate experience required.

Experience:
  • At least 5 years’ experience in maintenance and loss prevention in Retail related environment.
  • Demonstrated ability to execute tasks effectively
  • Established time management, prioritization and organizational skills
  • Exhibited proficiency for business acumen
  • Ability to communicate clearly and effectively with a positive attitude
  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
  • Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
  • Good command in written and spoken English is preferred

Core Skills:
  • Communication Skills
  • Disney Team Player/Collaboration
  • Personal & Professional Style
  • Guest Service Orientation
  • Business Savvy/Innovation
  • Personnel Management
  • Leadership


此职位隶属 Disney Store (Shanghai) Limited, 即我们称为 迪士尼商店 的业务部门的一部分。

关于 迪士尼商店:

迪士尼商店于 1987 年首次开放,销售高品质产品, 包括专有的产品线,用于支持和推广迪士尼的主要娱乐活动以及来自迪士尼、皮克斯、《星球大战》和漫威的人物角色。shopDisney.com 是适合各个年龄段游客的电子 商务平台,提供从迪士尼商店、迪士尼消费品部授权商、全球系列和协作款、迪士尼乐园及度假区精心挑选的最佳产品,包括潮流时装和配饰、玩具、家居品和收藏品。迪士尼商店和 shopDisney 网站为人们带来奇妙的购物体验, 而这只有全球最大和最成功的娱乐公司——迪士尼才能做到。目前,北美洲开设了 240 多家迪士尼商店; 日本开设了 40 多家迪士尼商店; 中国上海开设了 2 家迪士尼商店, 其中包括一家旗舰店;丹麦、法国、德国、爱尔兰、意大利、葡萄牙、西班牙和英国开设了 70 多家迪士尼商店。

关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

公司规定向所有员工和申请人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、精神或肢体残疾、怀孕、民族/种族、外侨工人身份、传染病菌携带者身份、或法律规定的其它类别。 此政策涵盖但不限于员工的聘任和雇佣、升职、降职、调动、临时解雇、解除雇佣、工资水平和其它薪酬形式、教育和培训。

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