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Disney English

自2008年于上海开设首家培训中心,迪士尼英语至今已将语言学习的乐趣分享给了数以万计的中国孩子们。凭借屡获殊荣的课程和无与伦比的迪士尼故事及人物,我们让孩子们爱上英语。在这里,语言培训师和专业管理团队紧密合作,成为孩子的良师益友,用心塑造孩子们的未来。迪士尼英语为您提供教育行业的绝佳职业发展机会,加入我们,一起为孩子们打造一个与众不同的未来!

Assistant Center Manager-Nanjing

稍后申请 职位ID 578851BR 工作地点-国家/地区 南京, 江苏, 中国 工作发布公司 迪士尼英语 发布日期 2018/08/17

职位介绍

Our mission is to transform children’s learning by combining immersive content, innovative technology, and engaging teaching methods that inspire children to confidently communicate with the world in their own voice.

主要职责

Parent Care
  • Lead Senior Learning Partner to ensure every Learning Partner to establish and maintain Parent Care communication regarding learners’ progress by means of the “Trainer-Parent Portal” and ongoing communications with parents.
  • Lead Senior Learning Partner to monitor the parent care program, check the parent care binder regularly, and monitor phone calls and conversations made by the Learning Partners.
  • Lead Senior Learning Partner to deliver on-going coaching to Learning Partners on how to improve their capability of Parent Care – communication skills, conflict management and problem solving on special situations.
  • Manage OS to conduct Parent Satisfaction Survey.
Lead Contract Renewal Process
  • Make sure Learning Partners to make renewal letters and photos given to parents in a timely manner
  • Lead Learning Partner and Senior Learning Partner to deliver Parent-Trainer Conference for “on the fence” parents
  • Lead Course Consultant to make following up calls to parents and provide guide to them in the renewal negotiation
Service Recovery
  • Lead Senior Learning Partner to schedule Make Up classes and Remedial Classes for their classes.
  • Monitor Course Consultant and Learning Partner in handling parent concerns and coordinate with Academic and Center Managers to provide solutions
Safety and Security
  • Participate in regular safety and security training and drills, understand and execute the center’s Emergency Response Plans
  • Report any safety or security-related incidences in an accurate and timely manner through the appropriate channels.
  • Ensure a safe learning environment for all learners and guests in the Language Learning Center and classrooms.
Service and Operational Standards
  • Together with all center cast members, create an engaging, service-focused environment where the needs of the learners come first
  • Adhere to Disney English operational standards, system compliance, and Disney English teaching methods
  • Work closely with the Sales and Operations teams on a daily basis to ensure smooth center operation
Main KPIs (including but not limited to)
  • Achieve agreed upon renewal rate (where applicable)
Consistently score 90% or higher on Mystery Shopper visits

基本条件

Job Qualifications:
  • 5 years experience of in a fast growing retail or service / guest experience business.
  • Multi-functional management experience.
  • Good at English Writing, reading and speaking.
  • Bachelor degree or commensurate experience.
  • Have a high entrepreneurial spirit and creativity to grow and improve the business.
  • High level personal integrity and credibility.
  • A passion for working with children.
  • Experience in managing similar educational service business is a plus.
Core Skills:
  • Strong operational management skills and business acumen.
  • People leadership and strong sense of people motivation, coaching and training.
  • Strong communication and collaboration skills.
  • Culture awareness and diversity management.
  • Customer service cover and relationship management skills.
  • Execution capability to ensure the high standard and quality maintaining in the center.
Functional Skills:
  • Need to understand sales, the importance of sales and what great sales looks like.
  • Strong sense on customer relationship building and management


关于 迪士尼英语:

体验全新文化并赋予孩子们学习英语的乐趣! 在全国各地的迪士尼英语中心里,我们用特有的“沉浸式讲故事”的方式,结合迪士尼深受欢迎的角色,为孩子们的英语学习带来更多乐趣!我们的老师通过歌曲,互动游戏,角色扮演等活动,让孩子们(2-12岁)开心自如地进行英语学习! 我们不仅在课堂材料和教学计划方面给予迪士尼英语老师们完备的支持, 而且很好地帮助他们适应新的生活环境。想体验更多中国当地文化的老师也可以在设有迪士尼英语中心所在的不同城市之间进行轮岗。 通过在迪士尼英语工作,老师们获得了终身难忘的体验,也给中国的孩子们授予了终身受用的英语技能。

关于 华特迪士尼公司 (公司):

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属 华特迪士尼英语培训(北京)有限公司, 即我们称为 迪士尼英语 的业务部门的一部分。

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