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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Area Manager, Store Operations

立即申请 稍后申请 Job ID 876645BR 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 Oct. 17, 2021

职位介绍

Area Manager is leading a group of retail stores/locations in a geographic area or complex. Responsible to ensure the operating area achieves the goals including ensuring Disney working environment to Cast, providing excellent guest service and achieving financial targets. Oversight includes GSM, leads and Host/Hostess in their duties.

主要职责

  • Serve as a leader and teacher of excellence in Safety, Courtesy, Show and Efficiency to Cast Members. Hold team accountable for ensuring an environment where Guest and Cast Safety is the first filter in operational decision-making
  • Partner with Human Resources team, responsible for coaching, disciplining and terminating Cast Members. Work with Operations Manager and Human Resources team on direction regarding the coaching, discipline, and termination of Cast Members
  • Conduct performance reviews with direct reports and help them to improve and grow
  • Motivate and engage Cast Members through inspirational leadership and storytelling. Identify and develop potential in Cast Members to build leadership teams that reflect the Cast we lead and guests we serve
  • Support, execute and sustain a vision that inspires exceptional guest service
  • Lead the execution of processes and procedures to exceed guest expectations
  • Model Disney Leadership competencies and deliver consistent excellent service
  • Accountable for operational business decisions and understand when to empower frontline Cast Members and leaders
  • Work with Planning and Merchandising team to develop merchandise plans connected to company financial, sales, inventory and gross margin goals. Work with Heart of House (Stock Replenishment) team to oversee order placement and tracking to ensure timely receipt of merchandise
  • Work with presentation team on store display and event set up
  • Partner with frontline leaders to manage assortment and liquidation strategies
  • Initiate loss prevention strategy and plan to ensure shrinkage within budget
  • Manage labor forecasting and responsible for increasing the profitability of the location, markdowns/markups, discounts, promotions and event functions. Review plans against business conditions and consumer trends and execute approved adjustment plans
  • Partner with workforce team on shifts arrangement. Ensure staffing level within the budget
  • Provide operational feedback to all support teams. Communicate and partner within and across lines of business to ensure smooth day-to-day operations
  • Initiate the proposals of optimizing current working procedures to maximize the benefit to operations
  • Responsible to ensure the operating area achieves financial goals

理想条件

  • At least 8 years’ working experience in guest-facing industry including at least 4 years’ experience in retailing industry
  • At least 5 years’ leadership experience including at least 2 years’ experience in managing a complex or multiple locations
  • College degree and above. Bachelor’s degree preferred
  • Able to be self-directed and demonstrate strong leadership skills consistently
  • Proven ability to effectively manage and prioritize multiple responsibilities holding self and others accountable. Demonstrated strong organizational, time management and follow-through skills, with strong attention to details
  • Demonstrated partnering or good interpersonal skills
  • Demonstrated strong business planning skills
  • Strong understanding of process improvement and importance of productivity standards
  • Proven problem-solving and project implementation skills, ability to connect strategy to implementation
  • Demonstrate communication skills both written and verbal to communicate on a daily basis as well as provide short and long term reporting metrics to give feedback
  • Highly organized with strong organizational and time management abilities
  • Adaptability and willingness to develop themselves and others
  • Ability to be flexible with work schedule including work shifts on weekends and holidays as well as late hours/overnight shifts, and work location (indoor or outdoor)
  • Available to be contacted any time
  • Efficient Computer skills (Excel, Word, Power Point). Proficient in presentation ability
  • Fluent Mandarin in both written and oral communication. English is workable
  • Able to work independently and make decisions in many different situations


关于 Shanghai Disney Resort:

上海迪士尼度假区是中国大陆的第一个迪士尼度假区,在这里,亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地,内设两座主题酒店,一个大型购物、餐饮和娱乐区——迪士尼小镇,一座百老汇风格的剧院,星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务,该度假区专为中国人量身打造了正宗地道的文化氛围和主题,淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求,包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里,游客们可以尽情放松,畅享丰富的互动体验。

关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

這個職位隸屬於 Shanghai International Theme Park Company Limited,其所屬的業務部門是 Shanghai Disney Resort。

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定,向所有员工和候选人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、或法律规定的其他类别。此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。

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