DISNEY 的 Guest Service Manager, Food & Beverage 职位 Skip Navigation
The Walt Disney Company: Be Part of the Story

Be Part of the Story

Guest Service Manager, Food & Beverage

立即申请 稍后申请 职位ID 763938BR 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 Jul. 27, 2020


Guest Service Manager has the ability to work a flexible schedule with variable shifts and days off, support Restaurant Manager / Area Managers to manage an effective schedule by working actively with scheduler and workload management team to maximize CM's productivity.

This role is responsible for daily operational activities, handle guest and cast issues in a minimum amount of time with satisfaction to all involved. Supporting the Restaurant Manager to lead a team delivers perfect execution on service standard and magical experience for our guest.

This role is also providing a rewarding and supportive work environment for CM, in order to ensure that all safety and sanitation levels are upheld in accordance with all local government regulations.


  • Supervise subordinates to carry out their jobs.
  • Communicate with fellow CM, Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, up selling products
  • Hold responsibility of Profit and Lost, cost control and limit expense.
  • Train and develop team to deliver Disney difference experience for the guests.
  • Liaison between other LOBs and work closely with Park and Resort operations.
  • Oversee the Implementation of standards as detailed in the Operation Guide
  • Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
  • Supervise the maintenance of service equipment to maintain a good show quality
  • Ensure the fellow CM and guest has a safe and well controlled dinning environment


  • At least 3 years’ experience in high-end or fine dining restaurant, or relevant theme park business with similar position
  • Know and follow the basis hygiene & sanitations regulations, inventory control, and business flow and guest control relation.
  • Have a sound food and beverage knowledge.
  • Supervising and training of existing and new cast members.
  • Willing to learn and adapt well to new challenges.
  • Positive working attitude, could work under high pressure.
  • Proper and tactful in handling guests and their concerns.
  • Fluent in Mandarin and English


Keyword: SHDRprofessional

关于 Shanghai Disney Resort:


关于 The Walt Disney Company:

华特迪士尼公司连同其子公司和关联公司,是一家领先的多元化国际家庭娱乐和媒体公司,拥有以下业务板块:媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室,一跃发展成为当今娱乐业中的翘楚,可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统,为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务,我们的员工和演职人员携手努力,打造在全世界和当地都备受钟爱的娱乐体验。

此职位隶属于 Shanghai International Theme Park Company Limited,即我们称为 Shanghai Disney Resort 的业务部门的一部分。

具体的福利基于职位有所不同,可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

公司规定,向所有员工和候选人提供同等就业机会,无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病菌携带者身份、或法律规定的其他类别。 此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。

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