Guest Service Manager, Food & Beverage
立即申请 稍后申请 职位ID 763938BR 工作地点-国家/地区 上海, 中国内地 工作发布公司 Shanghai Disney Resort; 发布日期 Jul. 27, 2020职位介绍
This role is responsible for daily operational activities, handle guest and cast issues in a minimum amount of time with satisfaction to all involved. Supporting the Restaurant Manager to lead a team delivers perfect execution on service standard and magical experience for our guest.
This role is also providing a rewarding and supportive work environment for CM, in order to ensure that all safety and sanitation levels are upheld in accordance with all local government regulations.
主要职责
- Supervise subordinates to carry out their jobs.
- Communicate with fellow CM, Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, up selling products
- Hold responsibility of Profit and Lost, cost control and limit expense.
- Train and develop team to deliver Disney difference experience for the guests.
- Liaison between other LOBs and work closely with Park and Resort operations.
- Oversee the Implementation of standards as detailed in the Operation Guide
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Supervise the maintenance of service equipment to maintain a good show quality
- Ensure the fellow CM and guest has a safe and well controlled dinning environment
理想条件
- At least 3 years’ experience in high-end or fine dining restaurant, or relevant theme park business with similar position
- Know and follow the basis hygiene & sanitations regulations, inventory control, and business flow and guest control relation.
- Have a sound food and beverage knowledge.
- Supervising and training of existing and new cast members.
- Willing to learn and adapt well to new challenges.
- Positive working attitude, could work under high pressure.
- Proper and tactful in handling guests and their concerns.
- Fluent in Mandarin and English
其他信息
postingchannel:wechatKeyword: SHDRprofessional
关于 Shanghai Disney Resort:
上海迪士尼度假区是中国大陆的第一个迪士尼度假区，在这里，亲朋好友们可以尽情体验和畅享一个充满奇幻、想象、创意和探险的全新世界。该度假区是上海迪士尼主题乐园的所在地，内设两座主题酒店，一个大型购物、餐饮和娱乐区——迪士尼小镇，一座百老汇风格的剧院，星愿公园和其他户外休闲区域。上海迪士尼度假区的演职人员为游客提供世界一流的服务，该度假区专为中国人量身打造了正宗地道的文化氛围和主题，淋漓尽致地展现了经典的迪士尼故事和人物角色。上海迪士尼度假区能够迎合各类人的需求，包括惊险刺激的探险之旅以及郁郁葱葱的花园。在这里，游客们可以尽情放松，畅享丰富的互动体验。
关于 The Walt Disney Company:
华特迪士尼公司连同其子公司和关联公司，是一家领先的多元化国际家庭娱乐和媒体公司，拥有以下业务板块：媒体网络、乐园和度假区、影视娱乐、消费产品和互动媒体。它从 20 世纪 20 年代的一家小型卡通工作室，一跃发展成为当今娱乐业中的翘楚，可谓是家喻户晓。迪士尼公司非常荣幸地继续秉承其传统，为每位家庭成员打造世界一流的故事和体验。迪士尼的故事、人物和经历吸引了世界各地的消费者和游客。我们在 40 多个国家及地区经营业务，我们的员工和演职人员携手努力，打造在全世界和当地都备受钟爱的娱乐体验。
此职位隶属于 Shanghai International Theme Park Company Limited，即我们称为 Shanghai Disney Resort 的业务部门的一部分。
具体的福利基于职位有所不同，可能根据公司政策进行调整。 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。
公司规定，向所有员工和候选人提供同等就业机会，无论种族、宗教、肤色、性别、家庭状况、性取向、原国籍、年龄、婚姻状况、退伍军人身份、智力或肢体残疾、怀孕、民族/种族、外来务工人员身份、传染病菌携带者身份、或法律规定的其他类别。 此“平等就业机会”涵盖但不限于员工聘任和雇佣、升职、降职、调动、解除/终止雇佣、工资水平和其他薪酬形式、教育和培训等方面。